Karmen Dierckx

• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Key Responsibilities:

• Oversee the end-to-end recruitment and mobilization process.
• Liaise with key stakeholders, providing timely updates and ensuring follow-through on required outcomes.
• Specialize in the recruitment of professionals within the infrastructure, construction, and FIFO blue-collar sectors.
• Lead and mentor a team of Junior Mobilization Officers.
• Develop and implement business development strategies.

Human Resources Functions:

• Assist with the recruitment and onboarding of new employees.
• Design and implement programs to enhance employee relations.
• Ensure employees receive accurate compensation and benefits.
• Prepare and deliver compensation and benefits comparison reports for the executive team.
• Promote equality and uphold health and safety standards within the organization.
• Ensure compliance with national employment laws and regulations.
• Advise executives on salary structures, redundancy procedures, and employment law matters.
• Maintain and process confidential employee information with the highest level of discretion.

• Coordinate labor engagement strategies, both internally and externally, to enhance workforce efficiency.
• Participate in operational meetings to evaluate resource allocation and align costings with budgetary constraints.
• Oversee the allocation of internal plant projects and manage the coordination of external plant and equipment resources.
• Ensure compliance with plant checklists and conduct thorough pre-delivery inspections.
• Evaluate subcontractor qualifications to ensure skillset alignment with project requirements.
• Administer a comprehensive database to track roles, training matrices, and professional development initiatives.
• Monitor and manage staff leave, travel arrangements, and accommodation, including the accurate compilation of timesheets.
• Champion a safety-first workplace culture, ensuring all activities adhere to WHS, Fortescue Safety, and business standards.
• Advocate for staff members by identifying and resolving conflicts effectively.
• Optimize resource allocation through meticulous assessment of project requirements and strategic personnel assignment.
• Conduct regular performance evaluations for team members, offering constructive feedback on strengths and areas for development.
• Implement resource management software to centralize data and enhance visibility into project progress.
• Conduct periodic reviews of ongoing projects to identify areas for additional resources or reallocation to improve efficiency.
• Facilitate streamlined communication between departments to enhance project efficiency and ensure timely completion.
• Proactively identify potential bottlenecks in resource availability, implementing solutions to reduce project delays.

• Coordinated Heritage and Community Field Work: Assisted with logistics, vehicle management, and preparation for heritage surveys, ensuring smooth operations in the field.
• Relationship Building: Developed and maintained effective relationships with Traditional Owners, representative bodies, consultants, and both internal and external stakeholders to foster collaboration and mutual understanding.
• Field Planning and Safety Management: Planned equipment needs, daily activities, and safety protocols, including adherence to COVID-19 guidelines, to ensure a safe and productive work environment.
• Navigation and Survey Execution: Utilized navigation devices and platforms to enhance safety and effectiveness in survey planning and execution, contributing to the overall success of heritage projects.
• Trip Planning and Communication: Prepared and implemented detailed trip plans, scheduled check-ins, and emergency response protocols (PERPS) to ensure team safety and effective communication during fieldwork.
• Supervision and Team Management: Supervised on-ground requirements to deliver heritage survey programs, effectively managing teams of up to 14 individuals over extended periods, ensuring high-quality outcomes and adherence to cultural protocols.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

• Lead, motivate, and develop a team of skilled administrators to enhance overall performance and productivity.
• Proactively identify and escalate issues and potential solutions related to team workload, performance metrics, and service/project delivery to the appropriate stakeholders.
• Establish and maintain strong relationships with local and remote resources, collaborating with other leads to effectively resolve challenges.
• Ensure regional and local systems and standards align with global policies, fostering consistency and compliance across the organization.
• Provide coaching and guidance to team members on best practices in administration, processes, and procedures to drive operational excellence.
• Continuously assess and identify opportunities for improving workflows, procedures, service quality, and stakeholder relationships.
• Prioritize health and safety within the team, ensuring a safe and supportive working environment.
• Support special projects and initiatives, contributing to the overall success of the organization.
• Oversee the onboarding process for new team members, ensuring a seamless integration into the project.
• Implement and refine new processes throughout the project lifecycle to enhance efficiency and effectiveness.
• Advised clients on best practices in human resource management, fostering a positive work environment and increased employee retention rates.
• Identified new market opportunities for clients, fostering business expansion and increasing revenue potential.
• Implemented data-driven approaches to problem-solving, utilizing advanced analytics tools to identify trends and uncover insights that drove results.

• Led Change Management Activities: Applied established change management processes and tools to ensure seamless transitions and stakeholder engagement.
• Supported Communication Efforts: Designed and implemented effective communication strategies to keep stakeholders informed and aligned throughout the change process.
• Conducted Impact Assessments: Performed detailed impact analyses, assessed organizational readiness, and identified key stakeholders to inform decision-making.
• Facilitated Training Programs: Collaborated in the design and delivery of training initiatives, ensuring employees were equipped with the necessary skills and knowledge.
• Managed Change Assessments: Conducted comprehensive evaluations to identify risks and areas for improvement within the change landscape.
• Mitigated Risks: Developed and implemented risk mitigation tactics to address potential challenges associated with change initiatives.
• Addressed Resistance: Proactively identified and managed resistance to change, fostering a culture of acceptance and support.
• Coached Project Teams: Provided consultation and coaching to project teams, enhancing their capacity to manage change effectively.
• Created Actionable Deliverables: Developed key deliverables for communication plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans.
• Engaged Senior Leaders: Collaborated with senior leadership to champion change initiatives and reinforce commitment throughout the organization.
• Coached Managers and Supervisors: Empowered managers and supervisors with strategies to lead their teams through transitions.
• Supported Organizational Design: Assisted in defining roles and responsibilities, ensuring clarity and alignment within teams.
• Coordinated with Specialists: Worked closely with other specialists to integrate change management activities into broader project plans.
• Evaluated User Readiness: Assessed user readiness for changes, facilitating smooth transitions at all levels.
• Managed Stakeholder Relationships: Actively engaged with stakeholders to address their needs and concerns throughout the change process.
• Tracked Issues and Progress: Monitored and reported on issues, ensuring timely resolution and progress tracking.
• Defined Success Metrics: Established and measured success metrics to evaluate the effectiveness of change initiatives and monitor overall progress.

Project Focus: Darwin LNG Plant, Bayu Undan Offshore Facilities, and Subsea Gas Export Pipeline

• Collaboration and Support: Assisted Wood Group in-house personnel and secondees from Wood Group CoP, facilitating seamless communication and workflow.
• Reporting: Developed and managed monthly and weekly reports, including preparation, compilation, and distribution to stakeholders.
• Record Management: Maintained and updated all relevant registers, including travel, overtime, leave, and personnel authorizations.
• Process Improvement: Streamlined documentation, reporting, and tracking processes for project tasks and milestones, enhancing efficiency.
• Quality Assurance: Ensured high-quality outcomes through meticulous oversight of all aspects of assigned projects.
• Access Management: Facilitated employee access to the contractor SharePoint for improved collaboration.
• Client Engagement: Attended weekly meetings with ConocoPhillips to discuss project progress and address any concerns.
• Timesheet Management: Managed timesheets using the Gateway system, including entering employee hours, generating reports, and monitoring submissions for accuracy.
• PPE Coordination: Oversaw the requests and distribution of Personal Protective Equipment (PPE).
• Expense Management: Scanned and uploaded receipts to SharePoint for credit card reconciliation.
• Human Resources Support: Formatted CVs and assisted with HR-related tasks.
• Lunch and Learns: Organized and coordinated Lunch and Learn sessions, including registration processes, staff notifications, and catering requests.
• Travel Coordination: Managed domestic and international travel requests for team members.
• Safety Performance Reporting: Coordinated the weekly and monthly reporting of safety performance statistics, including corrective actions, improvement opportunities, and concerns for the site team.
• Administrative Duties: Performed all administrative tasks related to safety and compliance, including document preparation and submission to Document Control.
• Internal Audits: Conducted internal audits, prepared reports identifying compliance and risk areas, and presented findings to senior management.
• Training Management: Maintained the site Training Matrix, ensuring timely onboarding of new team members.

• Maintain comprehensive records of available stock to ensure optimal inventory management.
• Prepare and manage detailed manifests for logistics operations.
• Ensure all equipment is appropriately tagged and documented for tracking.
• Collaborate with other coordinators to ensure timely deliveries in alignment with the project timeline.
• Maintain an accurate manifest of items stored in the yard and on GORGON.
• Liaise with service technicians in the field to facilitate effective communication and support.
• Respond promptly to all incoming calls and action requests to maintain operational efficiency.
• Keep thorough records of testing, service calls, and minor works for accountability.
• Create and maintain reports to monitor and assess operational performance.
• Provide assistance to other branches as required to support overall operations.
• Support field staff in general duties to enhance productivity.
• Ensure that Material Safety Data Sheets (MSDS) are up to date and accessible.
• Coordinate closely with the Quarantine Team to ensure compliance with all regulations.
• Distribute clear and appropriate instructions to field staff to ensure task clarity.
• Organize freight logistics to and from Perth to streamline operations.
• Schedule transport and manage equipment bookings to meet operational needs.

• Log service calls and minor maintenance activities through the Citrix/TODAY system, ensuring precise documentation and tracking.
• Collaborate with field personnel to accurately create and manage timesheets, facilitating efficient payroll processing.
• Maintain detailed records of testing, service calls, and minor works to support operational integrity and compliance.
• Ensure that technical reports and all required documentation align with job sheets for seamless invoicing processes.
• Generate purchase orders and verify the receipt of goods using the TODAY system, maintaining strict inventory accuracy.
• Oversee the management of incoming and outgoing stock, ensuring consistent accuracy in stock records.
• Develop and maintain comprehensive reports to support operational oversight and strategic decision-making.
• Uphold housekeeping standards within the warehouse and store office, ensuring all computer systems are current and accurate.
• Provide assistance to other branches as required to promote organizational efficiency.
• Create manifests for the transportation of goods to and from offshore rigs, adhering to industry regulations.
• Facilitate the handover process to ROV pilots at port, ensuring all protocols are followed.
• Support field staff in various operational tasks, providing clear guidance and instructions as needed.
• Coordinate travel and accommodation arrangements for FIFO personnel to optimize logistical operations.
• Manage invoicing and accounts receivable processes, ensuring timely and accurate billing.
• Utilize Citrix and TODAY systems proficiently to enhance operational workflows.
• Organize freight logistics to and from Perth, including compliance with regulations for Dangerous Goods and urgent shipments.
• Schedule trucks and other equipment for offshore and onshore use, specifically for Stella and Stag rigs.