Karnika Kohli
Broadmeadows,VIC
Summary
Dynamic and customer-oriented professional eager to join your team as a Store Team Member. Bringing exceptional communication and organizational skills, I am dedicated to delivering outstanding customer service and ensuring efficient store operations. My passion for creating positive shopping experiences drives my commitment to supporting a collaborative and thriving work environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Vicfields
Reservoir/Sunshine, VIC
01.2023 - Current
- Executed effective merchandising strategies to enhance product visibility.
- Achieved inventory accuracy through meticulous stocking and pricing efforts.
- Boosted customer satisfaction by delivering exemplary service and support.
- Collaborated with management to streamline team responsibilities for better efficiency.
- Operate the cash register, process payments, and handle returns and exchanges efficiently.
- Assist in inventory management, including stocking shelves, labelling products, and tracking stock levels.
- Helped maintain store organization, ensuring that aisles and product displays were neat and inviting.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
Supervisor
Shell
Yaraville, VIC
02.2021 - 01.2023
- Supervised and managed gas station personnel, ensuring streamlined operations and high-performance standards.
- Scheduled and assigned tasks to staff, while providing ongoing performance monitoring, coaching, and feedback.
- Oversaw inventory control, fuel orders, and merchandise procurement to optimize stock levels.
- Analyzed sales and expenses to drive profitability and implemented targeted revenue-increasing strategies.
- Ensured strict compliance with safety, health, and environmental regulations, safeguarding operations.
- Resolved customer complaints and inquiries professionally, enhancing customer satisfaction and loyalty.
- Conducted cash management duties, including preparing deposits, reconciling cash drawers, and monitoring discrepancies.
- Executed routine maintenance and repairs on fuel pumps and equipment, ensuring operational integrity.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Console Operator
Ampol
Kingsbury, VIC
02.2020 - 01.2021
- Monitored console for alarms and system performance issues.
- Analyzed data generated by each console to identify trends or anomalies.
- Researched, analyzed, and resolved technical problems related to the console.
- Developed strategies for minimizing downtime during operations involving multiple consoles.
- Processed customer transactions efficiently at the Point of Sale.
- Maintained a clean and organized work environment to enhance customer experience.
- Collaborated with team members to meet daily demands and complete tasks.
- Trained and supervised junior staff to ensure high-quality service delivery.
Education
Master of Accountancy -
Latrobe University
Bundoora, VIC07-2022
Skills
- New teller training
- Customer service excellence
- Inventory Management
- Stocking and merchandising
- Attention to Detail
- Time Management and Organization
Timeline
Customer Service Representative
Vicfields
01.2023 - Current
Supervisor
Shell
02.2021 - 01.2023
Console Operator
Ampol
02.2020 - 01.2021
Master of Accountancy -
Latrobe University
Similar Profiles
ADAM CHAGHORIADAM CHAGHORI
Auto Upholsterer at Sky Car TrimmingAuto Upholsterer at Sky Car Trimming
KHUSHI BHATTARAIKHUSHI BHATTARAI
Enrolled Nurse at CraigCare Plumpton VillaEnrolled Nurse at CraigCare Plumpton Villa
M. Dihan Rithmaka PereraM. Dihan Rithmaka Perera
Mechanic at Rayin MotorsMechanic at Rayin Motors