Summary
Work History
Education
Skills
Timeline
References
Overview
Generic

Karolan Minshull

Phone: 0480 354 219
Morphett Vale,SA

Summary

I am a driven and motivated person that takes great pride in meeting my own standards as well as the standards from a companies perspective. I have experience meeting KPI'S as well as keeping my after work time to a bare minimum. My previous experience is within a federal contract and I thouroughly enjoy the challenges that this position faces as well as providing the right amount of empathy and verbal connection in keeping the customer comfortable and happy to answer my questions and build a great rapport with the customer and at the same time moving the progress of the call rather quickly so as to assist in as many calls in my shift as possible every day.

My previous experience apart from the odd cleaning and retail job has been in the landscaping industry but as i have found that it is not a challenge anymore and i am a very driven person I have changed career paths and have found support and call centre work to be able to both provide me with daily challenges, or as I like to call them opportunities for growth, and the drive that I enjoy within a workplace.


Work History

Customer Services Officer

Datacom
Noarlunga Centre, SA
01.2022 - 11.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Submitted [Timeframe] reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.

Truck Driver

Marion Sand And Metal
Marion, SA
07.2021 - 08.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maximized load safety by balancing, securing and weighing products.

Landscape Maintenance Worker

Green Life Group
Adelaide Airport, SA
06.2020 - 04.2021
  • Maintained grounds by trimming, weeding and general clean-up.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Mowed lawns using self-propelled and riding mowers.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Collected and removed debris at job sites.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Handled hedge, bush and shrub trimming.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Landscaped yards by planting flowers, grass, trees and bushes.
  • Edged and mowed lawns, flowerbeds and landscape features with [Tool] and [Tool].
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Maintained commercial and residential landscapes with comprehensive and diverse team.
  • Reduced safety issues, thoroughly cleaning construction areas to maintain regulatory compliance.
  • Completed timesheets and project reports on time to maintain client files for future reference.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Acquired customer feedback for operational improvement initiatives.
  • Assessed pest damage and safely used appropriate pesticides for mitigation and control.

Education

Certificate III - Horticulture

Maxima Training

Certificate II - Retail

McDonalds Inhouse Training
Adelaide Cbd

Certificate II - Small Business Management

Maxima Training
Henley Beach, South Australia

Diploma - Conservation And Land Management

Urrbrae Agricultural High School
Netherby, SA
12.2007

Skills

  • Calm and Professional Under Pressure
  • Customer Account Management
  • Information Updates
  • Courteous with Strong Service Mindset
  • Customer Service and Assistance
  • Building Customer Trust and Loyalty
  • Quality Assurance Evaluation
  • Efficient Service

Timeline

Customer Services Officer

Datacom
01.2022 - 11.2022

Truck Driver

Marion Sand And Metal
07.2021 - 08.2021

Landscape Maintenance Worker

Green Life Group
06.2020 - 04.2021

Certificate III - Horticulture

Maxima Training

Certificate II - Retail

McDonalds Inhouse Training

Certificate II - Small Business Management

Maxima Training

Diploma - Conservation And Land Management

Urrbrae Agricultural High School

References

Michael Mcaneney Datacom Team Leader/Supervisor phone number: 0416 171421 email: mcaneneymichael@gmail.com


Taylor Whalland Datacom Team Leader phone number: 0413 238 506 email: taylor.whalland@datacom.com.au

Overview

2
2
years of professional experience

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Karolan MinshullPhone: 0480 354 219