Karolina Batavotavo
Mosman,NSW
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products.
Overview
14
14
years of professional experience
Work History
Car Park Attendant
Fish Market
Pyrmont, NSW
12.2021 - 01.2021
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Directed patrons to designated parking spaces.
Cashier
ANZ Stadium
Sydney Olympic Park, NSW
07.2020 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Front Desk Receptionist
Jean Michel Cousteau Fiji Islands Resort
Savusavu, Fiji
07.2007 - 04.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Explained details regarding property to acclimate patrons to resort environment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Education
Certificate I - Office Management
University of Fiji
Fiji03.2012
Certificate III - Business Administration And Computing
New Zealand Qualifications Authority
Fiji06.2004
Skills
- Till Counting
- Critical Thinking
- Professional Communication
- Microsoft Word
- Microsoft Excel
- Operational Efficiency
- Customer Engagement
Timeline
Car Park Attendant
Fish Market
12.2021 - 01.2021
Cashier
ANZ Stadium
07.2020 - 08.2020
Front Desk Receptionist
Jean Michel Cousteau Fiji Islands Resort
07.2007 - 04.2010
Certificate I - Office Management
University of Fiji
Certificate III - Business Administration And Computing
New Zealand Qualifications Authority
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