KAROLINA GORSEV
WOLLONGONG,NSW
Summary
Accomplished Franchise Owner offering proven retail and franchise background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximising profits, minimising employee turnover and building solid reputation in The Shed Cafe Macarthur Square, Gloria Jeans Coffees Macarthur Square, Corrimal, Nowra, Campbelltown, Warilla market.
Overview
22
22
years of professional experience
Work History
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
03.2017 - 03.2025
- Created monthly financial reports and presented them to senior management.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Developed a comprehensive training program for new employees at the franchisee's business.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Identified cost-saving opportunities for the organization through process optimization or vendor negotiations.
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
10.2002 - 07.2024
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Established systems for tracking inventory levels, sales figures and profits.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
- Organized promotional events to attract new customers and boost sales revenue.
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Created policies and procedures that ensured compliance with local regulations and laws.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Implemented effective strategies for resolving disputes between franchise owners or customers quickly.
- Set goals for each store based on past performance data and future projections.
- Researched potential markets for expansion into other locations.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
- Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Provided assistance in developing innovative approaches to increase profitability across all franchises.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Boosted business with successful marketing strategies and customer appreciation events.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed and implemented successful sales strategies to meet business goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
Education
CERTIFICATE IV IN TEAM LEADERSHIP - CERTIFICATE IV IN TEA LEADERSHIP
ILLAWARRA INSTITUTE OF TECHNOLOGY
07-1998
High School Diploma -
KEIRA HIGH SCHOOL
11-1991
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
- Supply chain optimization
- Value proposition development
- Project estimating
- Quality management systems
- Client service
- Staff management
- Strategic planning
- Sales leadership
- Sales strategy development
- Staff hiring
- Project management
- Business launch
- Crisis management
- Employee development
- Business management
- Bidding processes
- Sales management
- Team oversight
- Negotiation
- Partnership development
- Service quality assurance
- Business planning
- Financial management
- Marketing
- Cost reduction
- Business development
Affiliations
- Iam comfortable with promoting myself
- I have well developed people skills
- Willing to learn continually
- I always promote personal growth which in return gives me a balanced and fulfilling life
Languages
English
Full Professional
Macedonian
Full Professional
Accomplishments
- Franchisee of the year 2004 for Gloria Jeans Nowra and Macarthur Square
- Franchisee of the year 2008 for Gloria Jeans Nowra, Macarthur Square and Campbelltown Mall
- Campbelltown Small Business Winner for Gloria Jeans Coffees Macarthur Square 2009
- Volunteering at local sports/soccer organisations Coniston Lions Football Club from 2014 till 2019 Wollongong Wolves Football Club 2012 till 20107
Education and Training
other,other
References
References available upon request.
Timeline
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
03.2017 - 03.2025
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
10.2002 - 07.2024
High School Diploma -
KEIRA HIGH SCHOOL
CERTIFICATE IV IN TEAM LEADERSHIP - CERTIFICATE IV IN TEA LEADERSHIP
ILLAWARRA INSTITUTE OF TECHNOLOGY
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