KAROLINA GORSEV
WOLLONGONG,NSW
Summary
Dynamic Franchise Owner at THE SHED CAFE MACARTHUR SQUARE, adept in financial reporting and employee training. Spearheaded marketing strategies that significantly boosted customer loyalty and optimized inventory management, driving revenue growth. Known for cultivating strong team relationships and ensuring regulatory compliance, resulting in a thriving business environment.
Overview
22
22
years of professional experience
Work History
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
03.2017 - 03.2025
- Created monthly financial reports and presented them to senior management.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Developed a comprehensive training program for new employees at the franchisee's business.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Identified cost-saving opportunities for the organization through process optimization or vendor negotiations.
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
10.2002 - 07.2024
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Established systems for tracking inventory levels, sales figures and profits.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
- Organized promotional events to attract new customers and boost sales revenue.
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Created policies and procedures that ensured compliance with local regulations and laws.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Implemented effective strategies for resolving disputes between franchise owners or customers quickly.
- Set goals for each store based on past performance data and future projections.
- Researched potential markets for expansion into other locations.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
- Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Provided assistance in developing innovative approaches to increase profitability across all franchises.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Boosted business with successful marketing strategies and customer appreciation events.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed and implemented successful sales strategies to meet business goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
Education
CERTIFICATE IV IN TEAM LEADERSHIP - CERTIFICATE IV IN TEA LEADERSHIP
ILLAWARRA INSTITUTE OF TECHNOLOGY
Wollongong, NSW07-1998
High School Diploma -
KEIRA HIGH SCHOOL
WOLLONGONG11-1991
Some College (No Degree) - MEDICAL TERMINOLOGY
AUSTRALIAN ONLINE COURSES
ONLINESkills
- Financial reporting
- Inventory management
- Employee training
- Regulatory compliance
- Marketing strategy
- Sales analysis
Affiliations
- Iam comfortable with promoting myself
- I have well developed people skills
- Willing to learn continually
- I always promote personal growth which in return gives me a balanced and fulfilling life
Accomplishments
- Franchisee of the year 2004 for Gloria Jeans Nowra and Macarthur Square
- Franchisee of the year 2008 for Gloria Jeans Nowra, Macarthur Square and Campbelltown Mall
- Campbelltown Small Business Winner for Gloria Jeans Coffees Macarthur Square 2009
- Volunteering at local sports/soccer organisations Coniston Lions Football Club from 2014 till 2019 Wollongong Wolves Football Club 2012 till 20107
Education and Training
other,other
Languages
4,4
Skills
- Brand compliance
- Brand compliance
References
References available upon request.
Languages
Macedonian
Professional
Timeline
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
03.2017 - 03.2025
Franchise Owner
THE SHED CAFE MACARTHUR SQUARE
10.2002 - 07.2024
CERTIFICATE IV IN TEAM LEADERSHIP - CERTIFICATE IV IN TEA LEADERSHIP
ILLAWARRA INSTITUTE OF TECHNOLOGY
High School Diploma -
KEIRA HIGH SCHOOL
Some College (No Degree) - MEDICAL TERMINOLOGY
AUSTRALIAN ONLINE COURSES
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