Karolina Pigula
Sydney,NSW
Summary
Senior specialist in technical areas of the telecommunications industry with 6+ years' international corporate experience. Achieved real impact on global company results and personal career growth. Seeking IT position for further development and contribution.
Organized Course Coordinator with experience in planning, implementing, and evaluating educational programs. Strengths include effective communication skills, strategic planning abilities, and proficiency in using digital tools for course management. Previous roles demonstrate a positive impact on curriculum development and improvement of learner outcomes.
Overview
16
16
years of professional experience
Work History
Course Coordinator
Victory Institute
Sydney
04.2023 - Current
- Organized and managed student registration for all courses.
- Provided technical assistance to faculty in developing online course materials.
- Compiled final grades for all classes taught by each instructor within specified deadlines.
- Assessed student progress throughout their academic programs using a variety of assessment tools.
- Monitored compliance with academic policies regarding grading, attendance, and other matters related to courses.
- Evaluated instructors' performance to ensure quality of instruction.
- Resolved conflicts between faculty members and students related to course content or delivery methods.
- Facilitated communication between instructors and students about important information related to their studies such as assignments due dates or exam schedules.
- Assisted with the design of new curricula for courses as needed.
- Coordinated the scheduling of classroom space for courses offered by the department.
- Reviewed instructor evaluations at end of semester and provided feedback on areas needing improvement.
- Oversaw implementation of any necessary changes made to existing or newly developed courses.
- Collaborated with other departments in order to ensure that course offerings meet institutional standards.
- Developed course content and materials to support the learning objectives.
Student Services Officer
Victory Institute
Sydney, NSW
01.2020 - 03.2023
- Provided advice to students about available educational options, financial aid, and other services.
- Responded to student inquiries regarding academic policies and procedures.
- Maintained records of student attendance, course completion, and grades.
- Developed processes for tracking student progress toward degree completion goals.
- Monitored student progress through review of transcripts and other documents.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Cleaning jobs
Milena's Cleaning
01.2019 - 12.2019
- Cleaning jobs
- aged care
Student counsellor
INT Education Centre
02.2017 - 08.2018
- Directed and participated in recruitment and enrollment activities.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Cleaning jobs
Welcome Home Help Agency
03.2017 - 08.2017
- cleaning jobs
- aged care
Cleaning jobs
Assistanz
08.2016 - 02.2017
- Age care.
- Personal assistance.
Student Services Officer
Victory Institute
08.2016 - 01.2017
- Provided advice to students about available educational options, financial aid, and other services.
- Assisted students in completing admission forms and applications for enrollment.
- Responded to student inquiries regarding academic policies and procedures.
- Maintained records of student attendance, course completion, and grades.
- Reviewed complaints from students concerning their experiences at the institution.
- Monitored student progress through review of transcripts and other documents.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
A senior consumer service specialist
Erisccon Sp. Z o. o. Katowice Branch
04.2012 - 07.2016
- Service network infrastructure failure.
- Coordination of field technicians' jobs.
- Contact with the customers.
- Create a professional documentation of work.
Consultant. Technical support SOHO / Business
NETIA S.A
08.2010 - 03.2012
- Service network infrastructure failure.
- Coordination of field technicians' jobs.
- Contact with the customers.
- Create a professional documentation of work.
Department of Engineering and Architecture
District office of Tarnowskie Góry
06.2009 - 07.2010
- Technical support.
- Create a professional documentation of work.
- Contact with the customers.
Technical Analyst
Q3 Czeladz
10.2008 - 04.2009
- Analyzing field documentation.
- Application data on topographic maps and computer program.
Education
Diploma of Leadership And Management
Collins Institute of Australia
Sydney, NSW04-2023
Advanced Diploma of I information Technology -
Clarendon Business College
Sydney12.2020
Diploma of IT Networking -
ICCIT Sydney
Sydney12.2019
Certificate II in Information, Digital Media and Technology -
ICCIT Sydney
Sydney12.2018
General English, Upper Intermediate Level -
Kingsway Institute Sydney
Sydney12.2017
Master, Faculty of Earth Sciences -
University of Silesia in Sosnowiec
Sosnowiec, Poland12.2008
Advanced Diploma of Leadership And Management
Collins Institute of Australia
Sydney, NSWSkills
- Command of English language -upper-intermediate level
- Good computer skills
- Good organization of work
- Good work ethic
- Driving license
Hobbies and Interests
- Mountain trekking
- Travel - including for pleasure and for business, e.g. visiting consumers
- New technologies
- Anything related to Australia's culture
Additionalcoursesandtraining
- Reacher - technical subjects
- Accounting course
- Health and safety regulations in business
- "Professional customer service" course
Personal Information
- Date of Birth: 10/19/84
- Marital Status: De facto
Languages
- English
- Polish
- German
Languages
English
Professional
Polish
Professional
German
Limited
Timeline
Course Coordinator
Victory Institute
04.2023 - Current
Student Services Officer
Victory Institute
01.2020 - 03.2023
Cleaning jobs
Milena's Cleaning
01.2019 - 12.2019
Cleaning jobs
Welcome Home Help Agency
03.2017 - 08.2017
Student counsellor
INT Education Centre
02.2017 - 08.2018
Cleaning jobs
Assistanz
08.2016 - 02.2017
Student Services Officer
Victory Institute
08.2016 - 01.2017
A senior consumer service specialist
Erisccon Sp. Z o. o. Katowice Branch
04.2012 - 07.2016
Consultant. Technical support SOHO / Business
NETIA S.A
08.2010 - 03.2012
Department of Engineering and Architecture
District office of Tarnowskie Góry
06.2009 - 07.2010
Technical Analyst
Q3 Czeladz
10.2008 - 04.2009
Diploma of Leadership And Management
Collins Institute of Australia
Advanced Diploma of I information Technology -
Clarendon Business College
Diploma of IT Networking -
ICCIT Sydney
Certificate II in Information, Digital Media and Technology -
ICCIT Sydney
General English, Upper Intermediate Level -
Kingsway Institute Sydney
Master, Faculty of Earth Sciences -
University of Silesia in Sosnowiec
Advanced Diploma of Leadership And Management
Collins Institute of Australia
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