Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karolina Senkova

Sydney,NSW

Summary

Passionate hospitality specialist with extensive experience exceeding 10 years in customer service, event management, and administrative functions in Australia and Czech Republic. Fluent in English, Czech and Slovak with a warm personality, and strong communication skills. Adaptable and culturally aware. Enthusiastic about delivering exceptional experiences and fostering positive relationships in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Firesafe Maintenance
Sydney, NSW
02.2021 - Current
  • Managed front reception by welcoming visitors and directing calls to appropriate departments.
  • Provided information via phone calls and emails, ensuring effective business communication.
  • Contributed innovative ideas to enhance team performance and drive positive outcomes.

Event and Promotion Staff Member

Freelancer
Sydney, NSW
02.2021 - Current
  • Collaborated with Models to execute promotions and events successfully.
  • Maintained professionalism during customer interactions.
  • Upheld high standards of conduct in high-stress environments.

Barista

Showbox
Manly, NSW
01.2016 - 12.2020
  • Greeted customers and processed orders for coffee, food, and beverages.
  • Trained new baristas on coffee preparation, customer service, and operational standards.
  • Implemented customer feedback to enhance service quality and menu options.

Receptionist

Imperial
Karlovy Vary, Czech Republic
06.2015 - 11.2016
  • Greeted and directed visitors to appropriate personnel, ensuring efficient flow of operations.
  • Managed high volume of calls and emails daily while maintaining exceptional customer service standards.
  • Coordinated company events with venues and informed staff of critical details.

Education

Some College (No Degree) -

Navitas
Sydney
04-2017

Some College (No Degree) - Law

Trivis
Czech Republic
06-2016

Skills

  • Customer service
  • Event coordination
  • Problem solving
  • Team collaboration

Timeline

Administrative Assistant

Firesafe Maintenance
02.2021 - Current

Event and Promotion Staff Member

Freelancer
02.2021 - Current

Barista

Showbox
01.2016 - 12.2020

Receptionist

Imperial
06.2015 - 11.2016

Some College (No Degree) -

Navitas

Some College (No Degree) - Law

Trivis

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Karolina Senkova