Karoline Ramos
Schofields,NSW
Summary
Organized Receptionist, Customer Service Agent, Retail Assistant, Sales Assistant and Appointment Setter with more than 4 years of experience creating schedules, maintaining appointments, welcoming customers, providing comprehensive service, and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and face to face and complying with security regulations. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Appointment Setter
Takoma Chiropractic Center
07.2023 - Current
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
- Schedule patient appointments, notify doctors through messages via WhatsApp.
- Prepare daily and monthly data on calls by placing them in an Excel file provided by the company.
- Verify and respond the messages on the clinics' pages or social networks about announcements about the treatments provided.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
Sales Assistant
H&M Clothing Store
01.2023 - 07.2023
- Boosted store revenue through upselling and cross-selling techniques.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Retail Sales Assistant
Tiffany & Company
04.2022 - 12.2022
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Assistant
Hard Rock Casino
12.2021 - 03.2022
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into the store location.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Virtual Assistant
Stem Regen Medical Center
01.2021 - 12.2021
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Enabled successful project execution with thorough health market research, competitor analysis, and industry insights.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Contributed to clinic growth by identifying new patients opportunities through lead generation activities on social media platforms.
- Managed a large number of incoming calls from patients and individuals seeking medical information, maintaining a polite and professional attitude to ensure timely and effective assistance.
- Organized patients' appointments and consistently followed up to confirm their attendance, accommodating any rescheduling needs as necessary, demonstrating adaptability in resolving scheduling conflicts and issues.
- Collaborated with medical personnel to streamline scheduling and ensure smooth transitions between appointments.
- Successfully handled a high volume of patient calls with a friendly and efficient approach, providing prompt and courteous assistance.
Virtual Customer Service Agent
Teleperformance USA
01.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined communication channels for efficient problem-solving, leading to faster resolution times.
- Managed high call volume while maintaining exceptional service quality and professionalism.
- Utilized CRM systems to track customer interactions, ensuring accurate record-keeping and continuous improvement of support processes.
- Handled bilingual communications skills to effectively communicate with customers in both English and Spanish.
- Completed Customer Service Skills, Cybersecurity and Client's tools training (Salesforce, VRBO site for owner and traveller).
- Provided basic troubleshooting support for technical devices provided by the client.
- Handled a high volume of inbound calls helps the customer to solve their problems.
- Followed set policies and procedures to ensure high quality and excellence to provide individualized solutions and satisfying the customers’ concerns and needs.
- Managed customer interactions through various channels as live chat, emails, and inbound/outbound calls.
Sales Assistant
Zara Clothing
04.2019 - 12.2019
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Agent
Wendys Fast Food
12.2018 - 03.2019
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- I take orders accurately and efficiently, using the point-of-sale (POS) system to input orders, customize items based on customer preferences, and process payments.
- Provide friendly and prompt customer service is a priority, and I address customer inquiries, resolve issues, and ensure overall satisfaction with a positive attitude and effective communication skills.
- Handle cash transactions, maintaining a clean dining area, and collaborating with the kitchen staff to ensure orders are prepared correctly were all part of my responsibilities.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
Front Desk Receptionist
Marriot Hotel
01.2018 - 11.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Sales Assistant
Yara Group Agroinvestments
01.2017 - 12.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Executed visual merchandising strategies to attract customers and drive sales.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Engaged with customers to understand their needs and providing information on how our products could meet those needs was a key aspect of my job. This involved in-person interactions, phone calls, and emails.
- Needed to have a deep understanding of the agroindustry products we offer, including fertilizers, pesticides, seeds, and other agricultural inputs.
Education
Bachelor of Law - Legal Studies
USAT
Peru, Lima12.2022
Skills
- Positive Attitude
- Customer Service
- Scheduling
- Complaint Resolution
- Appointment Scheduling
- Sales Expertise
- Hotel Reception
- Contact Centre Services
Legal Visa: Working Holiday Visa
VISA GRANT NUMBER
0729584729683 | 2024 - 2025
Certification
CERTIFICATION PROGRAM OF ENACIP - PERU
Civil Law and Civil Procedural Law| 2023
Constitutional Law and Constitutional Procedural Law| 2023
Certification in Solid Waste Management | 2021
Proficient in Microsoft Office
- Microsoft Word, PowerPoint, Excel, Zoom, Drive, Calendar.
Timeline
Appointment Setter
Takoma Chiropractic Center
07.2023 - Current
Sales Assistant
H&M Clothing Store
01.2023 - 07.2023
Retail Sales Assistant
Tiffany & Company
04.2022 - 12.2022
Retail Sales Assistant
Hard Rock Casino
12.2021 - 03.2022
Virtual Assistant
Stem Regen Medical Center
01.2021 - 12.2021
Virtual Customer Service Agent
Teleperformance USA
01.2020 - 12.2020
Sales Assistant
Zara Clothing
04.2019 - 12.2019
Customer Service Agent
Wendys Fast Food
12.2018 - 03.2019
Front Desk Receptionist
Marriot Hotel
01.2018 - 11.2018
Sales Assistant
Yara Group Agroinvestments
01.2017 - 12.2017
Bachelor of Law - Legal Studies
USAT
CERTIFICATION PROGRAM OF ENACIP - PERU
Civil Law and Civil Procedural Law| 2023
Constitutional Law and Constitutional Procedural Law| 2023
Certification in Solid Waste Management | 2021
Languages
Spanish
Native or Bilingual
English
Full Professional
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