Karralyne Cortez
Maroubra,NSW
Summary
Friendly, outgoing loves a challenge and is always up for learning opportunities. Enjoy working with and meeting new people, I have a strong work ethic and attention to detail with the ability to operate individually whilst also thriving in a team.
Overview
18
18
years of professional experience
Work History
Service Advisor
Sydney City Toyota
01.2019 - Current
- Greeting customers, checking over vehicle and advising repairs required
- Providing honest and reliable advice on service and repair options
- Maintaining up-to-date records of customer vehicles and services
- Writing detailed repair estimates and invoices
- Keeping customers informed of progress and answering any questions
- Scheduling and booking appointments, in person and on the phone
- Consulting with mechanics regarding necessary repairs
- Using knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Monitor the work progress and keep customers informed of changes to cost and or completion times
- Maintaining positive customer relationships
- Submitting warranty claims
- Achieve against CSI and upselling targets
- Ability to handle high pressure situations
- Perform cashier functions, cash and card payments.
Service Advisor
Harley-Heaven
01.2017 - 01.2019
- Greeting customers and scheduling service appointments
- Telephone enquiries
- Cataloguing customer concerns and comments
- Writing service orders and descriptions of problems and repairs
- Explaining repairs to customers
- Estimating and invoicing repairs
- Perform cashier functions, cash and card payments
- Provide superior customer service
- Daily/Monthly follow ups
- Inputting customer data
- General administrative duties.
Merchandise Assistant
Harley-Heaven
01.2016 - 01.2017
- Assisting customers to find products they are looking for
- Maintaining a tidy and presentable clothing area
- Prepare sales reports, assisting with inventories
- Stock takes
- Responsible for processing cash and card payments
- General administrative duties, emails, invoicing, telephone
- Sending & receiving post
- Stocking shelves with merchandise.
Service Advisor
Metropolis Motorcycles - UK
01.2012 - 01.2016
- Worked with Honda, Yamaha, Kawasaki, Piaggio, Ducati, Triumph and Suzuki brands
- Welcoming customers
- Scheduling service and repairs
- Communicating with the service manager, technicians and parts department about daily operations to ensure a smooth running
- General administrative duties.
Waitress and Front of house
Mamma Mia Café - UK
01.2006 - 01.2016
- Responsible for the opening and closure of the premises
- Maintaining a clean outside and indoor area
- Taking food orders
- Effectively communicating with the kitchen staff
- Restocking supplies
- Performing cash and card transactions.
Office Administrator (Apprenticeship)
Silver Security
01.2010 - 01.2012
- Receiving and making telephone calls
- Invoicing, emails
- Sending and receiving deliveries
- Making appointments for customers
- Scheduling engineers daily jobs.
Education
Apprenticeship Studying Business Administration -
Level 2 Business & Administration
12.2012
Sixth Form Studies - Queensbury Upper School, Dunstable -
12.2010
GCSE's - Queensbury Upper School, Dunstable -
12.2009
Skills
- Customer Service
- Quality Control
- CRM Software
- Computer Skills
Personal Information
Visa Status: Permanent Resident
References
Available upon request.
Timeline
Service Advisor
Sydney City Toyota
01.2019 - Current
Service Advisor
Harley-Heaven
01.2017 - 01.2019
Merchandise Assistant
Harley-Heaven
01.2016 - 01.2017
Service Advisor
Metropolis Motorcycles - UK
01.2012 - 01.2016
Office Administrator (Apprenticeship)
Silver Security
01.2010 - 01.2012
Waitress and Front of house
Mamma Mia Café - UK
01.2006 - 01.2016
Apprenticeship Studying Business Administration -
Level 2 Business & Administration
Sixth Form Studies - Queensbury Upper School, Dunstable -
GCSE's - Queensbury Upper School, Dunstable -
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