Karren Geraghty
Manager/ Personal trainer
Meringandan West,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
LSKD
05.2024 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Toowoomba Community Care
Support Worker
12.2020 - 05.2024
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
- Interviewed applicants, individuals receiving services and resource personnel and conducted home or site visits.
- Obtained, verified and calculated income and resources to determine financial eligibility for programs.
- Conducted reviews to determine eligibility and functional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Conducted in-home visits to provide supportive services.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
Crossfit Highfields
Coach/ Gym Manager
03.2014 - 01.2023
- Listened to member concerns and resolved issues promptly to maintain satisfaction.
- Modified exercises to meet specific participant limitations and needs.
- Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
- Integrated into facility culture to maximize effectiveness of coaching team.
- Attended diverse learning opportunities and maintained peak personal fitness levels.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Performed regular assessments of participant fitness levels and progress toward performance goals.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Assisted with marketing and promoting of classes and services.
- Developed and implemented fitness assessment system to evaluate progress of participants.
MI Mind Toowoomba
Peer Support Worker
03.2019 - 09.2020
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Gym Owner
Endless Limits Personal Training
01.2007 - 03.2019
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Education
Cert IV Personal Training
Australian Institute of Fitness
Brisbane01-2005
Skills
- Personalized instruction
- Leadership
- Program development
- Business operations
- First Aid/CPR
- Cert III & IV Personal Training
- Level I Crossfit Coach
- Precision Nutrition Level I Nutrition Coach
- POS systems
- Stock management
- Workforce management
- Assignment delegation
- Mentoring and coaching
- Staff management
- Customer service and engagement
- Goals and performance
- Problem-solving
References
Shaun Collins- Owner, CrossFit Highfields 0407379714
Wendy Harding- Administration, Toowoomba Hospital 0407138232
Claire Schwarz- Program Manager, Mi Mind 0433996832
Timeline
Assistant Store Manager
LSKD
05.2024 - Current
Toowoomba Community Care
Support Worker
12.2020 - 05.2024
MI Mind Toowoomba
Peer Support Worker
03.2019 - 09.2020
Crossfit Highfields
Coach/ Gym Manager
03.2014 - 01.2023
Gym Owner
Endless Limits Personal Training
01.2007 - 03.2019
Cert IV Personal Training
Australian Institute of Fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsAccomplishments
- Supervised team of 10 staff members.
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
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