KARRI PRIYAVANI
18 Dwarf Rd, Kalkallo,Australia
Summary
Dynamic professional seeking to contribute to a well-structured organization that values clear objectives and a collaborative environment. Proven track record in delivering results through effective problem-solving and leadership skills, with a strong focus on personal and organizational growth. Committed to enhancing operational efficiency while ensuring high levels of job satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Support Analyst
Dell Technologies
Hyderabad, India
08.2021 - 02.2025
- Dynamic Customer Care Specialist with a proven track record at Dell Technologies, excelling in resolving first-call issues and maintaining high satisfaction scores. Enthusiastic about leveraging my expertise to enhance client relationships.
- Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
- Utilized various tools including Salesforce, DSA, OEP, and Delta for customer management and process optimization.
- Leveraged PowerBI to identify sales segments and support data-driven decisions.
- Utilized FSR (Finance Service Request) to seek approval for returns, credits and replacements, ensuring compliance with company policies and enhancing the customer experience.
- Engaged with customers via phone and email to courteously provide information about products and services and assist with order related issues (returns, Replacement, Credit, Product concessions).
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Collections Representative
Sykes Business Services of India Pvt. Ltd
Hyderabad, India
01.2020 - 06.2021
- Managed customer accounts to ensure timely payments and resolved outstanding issues.
- Effectively communicated with clients to ensure they remained up-to-date on their financial obligations.
- Negotiated payment plans with customers to prevent defaults, resulting in a decrease in overdue accounts.
- Assisted in resolving billing inquiries and disputes, maintaining positive customer relationships.
- Adhered to legal regulations and company policies regarding collections, maintaining high standards of customer service.
Customer Executive
Q Conneqt Business Solutions Ltd (CBSL)
Hyderabad, India
07.2018 - 07.2019
- Provided top quality control and eliminated downtime to maximize revenue in sales.
- Enhanced customer loyalty and retention through personalized communication and targeted offers.
Education
B-Tech - ECE
Malla Reddy Engineering College For Women
01.2018
Intermediate -
Sri Chaitanya Jr. Kalasala
01.2014
10th - SSC
New Little Lilly High School
01.2012
Skills
- MS OFFICE (2007,2010,2016)
- Windows XP
- Windows 7
- Windows 8
- Windows 10
- Basics of AWS and DevOps
- Basics of Python
- Enthusiastic and Quick Learner
- Self-confidence
- Flexible to work in ever changing environment
- Ability to establish teamwork
- Good communication and interpersonal skills
Accomplishments
- Recognized with the "Bravo" award for five consecutive quarters in acknowledgment of outstanding performance and dedication to excellence in Dell.
- Trained and onboarded new team members, providing them with comprehensive process knowledge to ensure a smooth transition and high performance.
Projects
Wireless Industrial Security System for Factories, Design of Floor Cleaning Robot Using IOT (Internet Of Things)
Disclaimer
I do hereby declare that the above statements mentioned in my resume are true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: Karri Rama Rao
- Date of Birth: 07/29/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support Analyst
Dell Technologies
08.2021 - 02.2025
Customer Service Collections Representative
Sykes Business Services of India Pvt. Ltd
01.2020 - 06.2021
Customer Executive
Q Conneqt Business Solutions Ltd (CBSL)
07.2018 - 07.2019
B-Tech - ECE
Malla Reddy Engineering College For Women
Intermediate -
Sri Chaitanya Jr. Kalasala
10th - SSC
New Little Lilly High School
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