Kay Johnston
Mudgeeraba,Australia
Summary
Bachelor of Business and Commerce completed in February 2020 with a double major in Human Resource Management and Aviation Management and Safety from the University of Southern Queensland. In addition to being immaculately presented, I have excellent interpersonal skills. I am very organised, accountable, consistent, fair, compassionate, and decisive. Furthermore, I am proficient in Microsoft Office and quick to learn new software. Current Covid vaccine status, NDIS worker screening card, blue card, Qld driver’s license and Australian Citizenship.
Overview
22
22
years of professional experience
Work History
Business Development Assistant
Direct Care Australia
Southport, Qld
03.2022 - 07.2022
- Talent acquisition via SEEK, walk-ins, and employment agencies. End-to-end recruitment incl compliance checks, reference checks, interviews, managing expectations, ID badge making, uniform and PPE management, staff training, building staff profiles, administering contracts - pay rates, performance management etc.
- Onboarding new NDIS, HCP, and brokerage clients, obtaining signed service agreements, performing risk assessment WHS checks in the community, building client profiles, calculating NDIS plans, connecting clients with services, documenting case notes, and liaising with their families, third parties and allied health professionals.
- Building NDIS & HCP client base - clickability, walk-ins, referrals, approaching relatable businesses.
- Marketing includes digital and non-digital displays, Expos, and digital window displays.
- Support coordination with NDIS clients.
- Daily meetings with department managers.
- Oversight of staff documentation for NDIS & HCP clients.
- Support coordination of level 1 - 4 NDIS clients.
- Incident and Accident reports.
- Maintaining all business-related records incl client acquisition and attrition, marketing analysis, staff turnover from first contact, and budgets.
- Using Microsoft Office suite incl email, word, excel, and PowerPoint. Our online meeting portal used was ZOOM.
- Handling staff and client grievances, conflict resolution and mediation.
- Building networks and creating a directory incl but not limited to; emergency housing, SDA & SIL housing, occupational therapists, psychologists, podiatrists, physio, external nursing, social workers, councillors, electricians, gardener and lawn care, meals and food prep.
Individual support
Dementia Australia
Cedar House, Mudgeeraba, Qld
01.2022 - 03.2022
- Scheduling pick and drop off of members with the team, handling phones and associated documentation, and safely bringing members to and from Cedar House.
- Coordinating activities for the day program. I had the opportunity to take the lead on creating fun activities that kept the members engaged where the activities were relative to the generation of the members and included all members regardless of gender, culture or background.
- Assisting members with activities including but not limited to; games, arts and crafts, meals, and communication.
- Team discussion around daily outcomes any noticeable changes with members, positive feedback from members and their carers, required documentation, clean up and closing with the team of Cedar House at the end of the day.
Administration (Part-time)
Snappy Plastering Ltd Pty
Gold Coast, Qld
01.2001 - 01.2013
- Timely and efficient administrative duties; document filing; emailing; record keeping; Reconciling accounts monthly. Proficient in Microsoft Outlook, word, excel, PowerPoint and access.
- Co-creator of all business-based decisions, including financial, marketing, stakeholder and employee.
- I am committed to long-standing stakeholder relationships through professional written and verbal communication.
Education
Certificate III - Individual Support
Aruma Disability services
Gold Coast, QldBachelor of Business and Commerce - Human Resource Management, Aviation management and safety
University of Southern Queensland
Springfield, Qld01.2020
Certificate IV - Training and workplace assessment
TAFE, Southport
Gold Coast, Qld01.2001
Skills
- Critical thinking I adopted throughout my university studies taught me the skills needed to organise and prioritise processes and procedures efficiently and accurately Furthermore, I feel the best designs are in the details; therefore, my attention to detail is taken seriously
- My past HR and administration employment roles have given me years of experience, of communication with different personalities, backgrounds, etc, staff and customers alike From front-line workers and managers to unhappy customers, I have managed effective and polite conversations that has allowed me to get the point across without being offensive
- Balancing priorities and maintaining confidentiality is in my skill set
- Problem-solving, supporting and collaborating with other team members is something I enjoy at the workplace
- I am very quick to learn software, and I am confident using Microsoft Office and other digital tools
COMMUNITY SERVICE
Neighborhood Watch (NHW Area 7), Chairperson (Volunteer), Mudgeeraba, Qld, 2010, 2018, I personally built a team of 20 volunteers in my direct neighbourhood. Together we ran bi-weekly meetings, discussed community needs, decided on outcomes and initiated those decisions with the aid of the local council, police and community., My role was to organize and chair the meetings, keep them to a time limit, motivate the volunteers, organise a communication tree, reach all homes in our catchment area effectively and deliver outcomes of crime prevention to senior Sargent Mark Anderson., Together we engaged over 300 households to participate in neighbourhood security., The crime was reduced to less than 10% within eight months. Community isolation was reduced. Great neighbourly relationships were formed and maintained to this day.
Timeline
Business Development Assistant
Direct Care Australia
03.2022 - 07.2022
Individual support
Dementia Australia
01.2022 - 03.2022
Administration (Part-time)
Snappy Plastering Ltd Pty
01.2001 - 01.2013
Certificate III - Individual Support
Aruma Disability services
Bachelor of Business and Commerce - Human Resource Management, Aviation management and safety
University of Southern Queensland
Certificate IV - Training and workplace assessment
TAFE, Southport