Karry Nelson
Mackay,Queensland
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Assistant
Dan Murphy's - Part Of The Woolworths Group
01.2024 - Current
- Used in-store system to locate inventory and place special orders for customers.
- Delivered timely responses to customer inquiries via phone or email communication channels.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Developed strong rapport with customers and created positive impression of business.
- Handled cash transactions accurately while adhering to company security protocols.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Lead Esthetician
Business Owner
01.2008 - 03.2022
- Mentored junior estheticians, improving overall team performance and skill sets.
- Informed guests of appropriate products available to increase retail sales.
- Explained benefits of skin care products to clients.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
- Created repeat business by developing long-term relationships with regular customers.
- Welcomed clients arriving for appointments.
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Education
Advanced Degree Esthetics - Esthetics
European Institute of Esthetics
Alberta CanadaAssociate of Science - 1st Year of Science
UBC
Vancouver CanadaSkills
- Product Demonstrations
- Register Opening and Closing
- Customer Service
- Sales floor organization
- Payment Processing
- Merchandise Receiving and Handling
- Customer Assistance
- Safety and Cleanliness Standards
- Goal-Driven
- Excellent Written and Verbal Communication
- Documentation And Reporting
- Attention to Detail
- Sales Records Management
- Team Leadership
- Positive Customer Engagement
- Engaging with Diverse Customers
- Complaint Handling
- Flexible Hours
- Dispute Mediation
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Brand Promotion
- Sales and Promotions
- Active Learning
- Building Customer Loyalty
- Creative Thinking
- Ability to Lift 40 pounds
- Cash Drawer Management
- Customer Needs Assessment
Certification
RSA/RSG
Languages
French
Native or Bilingual
Norwegian
Native or Bilingual
Swedish
Professional Working
German
Professional Working
Timeline
Customer Assistant
Dan Murphy's - Part Of The Woolworths Group
01.2024 - Current
Lead Esthetician
Business Owner
01.2008 - 03.2022
Advanced Degree Esthetics - Esthetics
European Institute of Esthetics
Associate of Science - 1st Year of Science
UBC
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