Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

KARTHIK AVASARALA

Geelong,VIC

Summary

Dynamic Systems Engineer with a proven track record at INFOSYS, specializing in ITIL processes and Amazon CloudWatch management. Demonstrated leadership in handling critical incidents and excelling in both technical support and project management. Skilled in infrastructure development and problem-solving, ensuring seamless service and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Manager

Pioneer Developers
Hyderabad, Telangana
01.2021 - 03.2021
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Directed and coordinated products, services and sales activities.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Performed sales consultations and educated clients on products and services.
  • Identified and developed new markets for products or services.
  • Implemented process changes to streamline sales department workflow.

Systems Engineer

INFOSYS
Hyderabad, Telangana
05.2022 - 06.2024
  • Worked in ITIL processes such as Incident Management, Change Management, Problem Management, and Service Request Management.
  • Excellent handling of Amazon CloudWatch.
  • Worked as a major incident manager and handled critical customer situations, coordinating with different teams, serving as the primary lead for customer support during major outages, and sending technical communications for end users.
  • Managing IBM Application AS/400.
  • Managing the Active Directory environment and providing access to the users.
  • Worked as an operations and services manager and handled different servers and network devices.

Education

Master of Science - Master of Construction Management

Deakin University
Melbourne, VIC
08-2026

Bachelor of Technology - Civil Engineering

Malla Reddy Engineering College
Hyderabad
07-2021

Skills

  • Infrastructure development
  • Technical support
  • Cost estimates
  • Project management
  • Operating systems
  • Troubleshooting
  • Core Java
  • CAD
  • Leadership skills
  • Go-getter
  • Team member
  • Problem solving
  • Loss prevention
  • Strong communication and interpersonal skills
  • Team cooperation
  • Operations management

Languages

English
Full Professional
Telugu
Native/ Bilingual
Hindi
Professional

Certification

  • Certified in Core Java.

Affiliations

Played nations in Basketball and Triple Jump.

Active member in Swatch Bharat.

Professional Dancer.

Timeline

Systems Engineer

INFOSYS
05.2022 - 06.2024

Sales Manager

Pioneer Developers
01.2021 - 03.2021

Master of Science - Master of Construction Management

Deakin University

Bachelor of Technology - Civil Engineering

Malla Reddy Engineering College

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KARTHIK AVASARALA