Hi, I’m
KARTHIK JAVADULA
Canberra,Australia
Summary
I am a highly experienced professional who constantly delivers best practice Human Resource initiatives that align with the achievement of individual and strategic business objectives. I am currently seeking a role within a progressive, forward-thinking organization that emphasizes and encourages my career growth and knowledge.
Overview
8
years of professional experience
Work History
Hyatt Hotel Canberra
Senior Guests Service Officer
08.2022 - Current
Job overview
- Performing recruitment duties such as scheduling interviews, updating the calendar, answering phone calls, and monitoring emails
- Working closely with the human resources department to maintain the candidate database and handle any relevant paperwork
- Preparing and posting Job advertisements online and in print media
- Providing exceptional service to guests
- Implementing plans to improve customer satisfaction
- Assisting with guests queries/disputes
- Resolving complaints effectively
- Sharing tips with the team to enhance customer service
- Handling the arrival and departure of guests
- Acting as a communication hub between guests and team members
- Informing guests about updates of services
- Providing reports to senior manager on the activities
Water’s Edge Restaurant
Manager
09.2020 - 07.2022
Job overview
- I was responsible to run the business smoothly ensuring all brand standards are maintained as per the organization’s SOP
- Mostly responsible for recruitment, training and development of employees working in my department, conducting monthly meetings to review budget and costing
- Reporting to owner regarding development of new ideas and culture at workplace
- I have also been a part of the back house (Coordinator) to liaise with clients of the business to bring business to the organization
- I have worked in a few projects to attract new clientele to our business which has proved to be successful.
Hyatt Regency
Human Resource Assistant
02.2019 - 02.2020
Job overview
- Managed interview scheduling for the in-house recruiting team: confirmed availability of interviewers and interviewees, set up meetings, secured meeting spaces
- Performed reference checks for candidates during the final interview stage
- Created, posted, and removed job ads in a timely manner on both external and internal job board sites as needed
- Maintained comprehensive and accurate reports on various activities such as employee training and career progression.
Spruce Peak
People and Culture Advisor
08.2017 - 08.2018
Job overview
- Interview people looking for work
- Arrange appropriate training in job skills
- Conduct and analyse psychometric tests
- Prepare job descriptions and letters of appointment
- Prepare rosters and duty statements, and organise security passes and identification
- Assist with sales and marketing duties designed to increase the client base
- Receive and record job vacancy information from employers
- Observe jobs to obtain information about job requirements
- Record relevant personal and work details to match job seekers with appropriate jobs
- Organise advertising, interviewing and selection processes for recruitment campaigns
- Check references and suitability of applicants before referral to employers
- Prepare resumes and correspondence for suitable applicants to forward to employers
- Interview job seekers and prepare shortlists of candidates for referral to prospective employers
P&O Cruises
Internal Recruitment Officer
08.2016 - 05.2017
Job overview
- Implement and maintain the employment marketing strategy
- Support the P&O Cruises leadership programs
- Coach and guide managers on the recruitment process
- Coach managers in attracting the right candidate for the specified role
- Implement and maintain Human Resources Position Descriptions
- Write job adverts based on the recruitment requirement capture tool
- Maintain and improve both electronic and manual records for employees
- Develop and maintain P&O external talent pool
- Provide support to managers to apply their learning in their daily operations
- Manage documentation including contracts, capability data, and performance management
- Look at more efficient ways to structure the recruitment Process
- Work with different divisions to make the process innovative and user friendly for managers
Careers International
Recruitment Specialist
06.2015 - 07.2016
Job overview
- Prepare advertisements and place on job websites
- Liaise with recruitment agencies where applicable
- Meet with hiring managers to discuss sourcing strategies
- Review all incoming resumes and select appropriate candidates for screening
- Set up the recruitment platform for the business in a standalone role
- Organising pre-employment medical checks with potential candidates
- Develop Position Descriptions and review with hiring managers
- Prepare recruitment campaign plans to meet specified timeframes
- Conduct reference checks on candidates and advise outcome to hiring manager
- Liaise with key staff members on successful recruitment for on-boarding and employment
- Develop recruitment forms including selection criteria, phone screen, interview questions, interview assessment, reference check and any other recruitment forms or general administration required
Education
Osmania UniversityHyderabad
Diploma of Business Administration from Business Administration And Management
Victorian College of Vocational Excellence
Certificate IV in Commercial Cookery
Osmania University
Bachelor of Catering Technology & Culinary Arts
IHM
Advanced Diploma from Hospitality Management
Skills
- SKILL SET
- Customer Service
- Complain Handling
- Team Management
- Training & Mentoring
- Strong written & verbal communication
- Revenue Enhancement
- Precise Reporting
- Stakeholder Requirements
- Policy & Procedure Compliance
- End to End Recruitment
- Relationship Building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Senior Guests Service Officer
Hyatt Hotel Canberra
08.2022 - Current
Manager
Water’s Edge Restaurant
09.2020 - 07.2022
Human Resource Assistant
Hyatt Regency
02.2019 - 02.2020
People and Culture Advisor
Spruce Peak
08.2017 - 08.2018
Internal Recruitment Officer
P&O Cruises
08.2016 - 05.2017
Recruitment Specialist
Careers International
06.2015 - 07.2016
Osmania University
Diploma of Business Administration from Business Administration And Management
Victorian College of Vocational Excellence
Certificate IV in Commercial Cookery
Osmania University
Bachelor of Catering Technology & Culinary Arts
IHM
Advanced Diploma from Hospitality Management
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