Karthika Vellala

• Facilitated patient communication between healthcare providers and families to enhance care experience.
• Conduct patient interviews to establish their private health eligibility and election and subsequently
• Provide health claim administration and financial case management support to patients and carers during their hospitalisation, whilst maintaining confidentiality of all patient information.
• Liaise with relevant parties involved in financial case management such as patients, families, clinical teams, frontline administrative staff, District Revenue staff, and international health assistance and insurance organisations.
• · Liaise and provide support to Emergency department, admissions and booking clerks and assisting and guiding them for private fund admissions.
• Perform all other delegated tasks appropriately as requested by management.
• Prepare daily patient admission and discharge reports to ensure that the correct financial classifications have been applied and all forms completed for chargeable inpatients in accordance with applicable policies.
• Mange the day-to-day business transaction for public, private and overseas clients.
• Partaking in ward Audits and take follow up actions.
• provide support to another district hospital by monitoring revenue portal and fund checks and advise on overseas patients.
• Meeting monthly KPI targets.
• Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.

Health Roster Management

• Managed end-to-end workforce rostering, ensuring adequate staffing levels, correct skill mix, and 24/7 coverage aligned with operational demands.
• Oversaw shift allocations, leave tracking, and pay accuracy to maintain compliance with legislation and fatigue management requirements.
• Produced roster reports, allocation sheets, and non-productive leave summaries to support managerial decision-making.

Recruitment and Onboarding

• Coordinated the full recruitment lifecycle from job closure to onboarding, including applicant screening, interview scheduling, and candidate communication.
• Managed documentation and compliance within the Recruitment Online Base (ROB), ensuring timely completion of reference checks, recommendation reports, and health clearances.
• Liaised with Nurse Unit Managers and hiring panels to finalize candidate selection, issue offer letters, and confirm commencement and orientation dates.

StaffLink Administration

• Processed electronic staff forms for contract variations, secondments, higher duties, and separations.
• Generated monthly and annual reports on leave, attendance, and performance development reviews to maintain workforce transparency.

Administrative and Operational Support

• Organized meetings, prepared and distributed minutes, and coordinated audits and risk assessments.
• Handled IT issue escalation, ChemAlert tracking, and other compliance-related administrative duties.

• Managed admissions and pre-admissions for Day Procedure Unit. Liaised with Patient Liaison Officer and clinical staff for private patient billing. Trained 10+ new staff across Day Procedures, Wards, and Outpatients. Ensured accurate file management and patient record processing.
• Conduct patient interviews to establish their private health eligibility and election and subsequently.
• Provide regular supervision and support Obtain and update all patient details on Cerner PAS database to ensure accurate and up to date patient information is available.
• Analyzed feedback from patients and staff to identify areas for service improvement initiatives.
• Mange the day-to-day business transaction for public, private and overseas clients.

• Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
• Assisted in training new team members on customer service protocols and best practices.
• Utilized point-of-sale systems to process transactions accurately and swiftly.
• Collaborated with team members to enhance service delivery and operational efficiency.
• Delivered exceptional customer service and resolved complaints effectively. Managed daily sales reconciliations and EFTPOS transactions. Oversaw inventory, merchandising, and stock control.

• Office in charge for the branch. Booking and organizing training sessions. Follows ups in relation to training and issuing certificates. Attending membership enquiries
• Led development of automotive training programs, enhancing skills and knowledge among mechanical engineers.