Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Disclaimer
Timeline
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Karthika Vujjini

Melbourne,Australia

Summary

IT Systems Engineer with more than three years of practical experience supporting and administering IT infrastructures within medium to large organizations. Proficient in both infrastructure and security operations, with a strong emphasis on regulatory compliance. Demonstrates professionalism, keen attention to detail, and flexibility, excelling independently or as part of dynamic, results-driven teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Engineer

Techwave Australia
Melbourne, VIC
04.2022 - Current
  • Installing, configuring, and updating software applications as per business needs.
  • Preparing IT documents, ensuring security compliance, and assisting in ISO 27K audits.
  • In Office 365, handling email resets, user account management, and troubleshooting email issues.
  • Handle user account management, password resets, user and group administration, and security configurations such as MFA and SSO within Office 365 and Entra ID.
  • Maintain accurate inventory of hardware and software assets, including license tracking and lifecycle management.
  • Configure email forwarding and manage mailbox settings to ensure smooth communication workflows.
  • Provide technical support and training to end-users, assisting with common IT issues, system usage, and security best practices.
  • Troubleshoot and resolve hardware, software, and network problems efficiently to minimize downtime.

IT Infrastructure Support Engineer

Plan International Pty Ltd
Melbourne
06.2024 - 01.2025
  • Worked at Plan International through Techwave, managing users in the Office 365 environment and Okta.
  • Installed and configured Rapid7 and Bitdefender Antivirus for enhanced security.
  • Tracked and managed IT support tickets through Jira, ensuring timely resolution.
  • Assisted users with software installations and troubleshooting.
  • Prepared and deployed laptops for new and existing employees.
  • Managed IT assets, including tracking, allocation, and compliance with company policies.
  • Created documentation and maintained a knowledge base for IT processes and troubleshooting guides.

ServiceDesk Support

Panzer Solutions
, India
01.2019
  • Answered enquiries/calls from users in a timely and efficient manner and provided extensive customer support.
  • Provided technical support and dealt with users at different levels.
  • Raised job faults with Level 2 Helpdesk for unresolved issues.
  • Troubleshooted and escalated the user issues when required.
  • Reset user passwords etc. using remote desktop connection.
  • Operating deployment through remote by using Microsoft deployment tool (SCCM)

Education

Master's - Information Technology

Central Queensland University
Australia

Bachelor's - Information Technology and Engineering

JNTU
India

Skills

  • Infrastructure: Microsoft Azure, VMware
  • Operating Systems: Windows 11, and 10, Linux, macOS
  • Application Software: Jira, Oracle VM Box, SCCM, Remote Desktop tools
  • Networking: LAN, WAN, TCP/IP, DNS, DHCP and subnetting

Accomplishments

  • Network Infrastructure upgrade and segmentation at Plan
    International Australia, Melbourne. OCT 2023 — DEC 2023
  • Windows 11 Roll-out for PCI Desktops at Plan International
    Australia.(SEPT2023 — OCT 2023).
  • ISO - 27001 , 9001 certifcation document preparation at Techwave Australia,
    Melbourne. (JUNE 2023 — AUG 2023),2024,2025.
  • Rapid 7 and Manage Engine Deployment at Plan International
    Australia, Melbourne.(APRIL 2023 — MAY 2023).

Certification

  • ITIL 4 Course
  • Master Microsoft 365 Course
  • Microsoft Azure Course

Disclaimer

I here with declare the above-mentioned information is true and to the best of my knowledge and services.

Timeline

IT Infrastructure Support Engineer

Plan International Pty Ltd
06.2024 - 01.2025

Systems Engineer

Techwave Australia
04.2022 - Current

ServiceDesk Support

Panzer Solutions
01.2019

Master's - Information Technology

Central Queensland University

Bachelor's - Information Technology and Engineering

JNTU

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