Summary
Overview
Work History
Education
Skills
LANGUAGES
Websites
Timeline
Generic

Karthik Ram Vasudevan

Summary

Experienced hospitality & client management professional, and an enterprise contributor with strong interpersonal skills and commercial acumen. Demonstrated capabilities in hotel operations, administration and business development; leadership & Learning and development.

Overview

9
9
years of professional experience

Work History

Sales and Events Manager

Wonil Hotel Perth - Accor
08.2024 - Current
  • Stakeholder Relationships: Forge and nurture positive connections with clients, event planners, and organizers to enhance Wonil's market presence.
  • Event Coordination: Convert event inquiries into confirmed business and collaborate with the operational team for successful event execution.
  • Promotions & Revenue Growth: Develop restaurant promotions and special events ( launched Perth's first Bottomless Seafood Brunch) to boost awareness and F&B revenue.
  • Corporate Account Management: Secure and manage SME corporate accounts and handle hotel RFPs for national clients.
  • Business Development: Seek new business avenues, focusing on corporate socials, private events, and weddings.
  • Sales Reporting: Prepare sales activity, revenue, and production reports; conduct regular quarterly reviews with key accounts. Reviewing and analysing hotel revenue reports
  • Brand Representation: Represent the brand at trade shows, networking events, and conduct site inspections.
  • System & Infrastructure Setup: Implement systems to enhance event and guest experience.

Business Development Executive

Hyatt Regency Perth
03.2023 - Current
  • Proactive Sales : Specialized in prospecting and securing transient SME accounts across diverse market segments, including the education and corporate sectors. Successfully contracted business that attracted high-profile clients such as the WA Premier and Police Commissioner, enhancing the hotel's market presence.
  • Business & Market analysis: Monitor trends, and assist in strategic planning.
  • Client & Stakeholder management : Regularly engage with existing and new clients through personal interactions, calls, events, and correspondence. Ensure client needs are met promptly and courteously. Handle complaints effectively, ensuring guest satisfaction and adherence to policies.
  • Global RFP Management : Experienced in handling transient global Request for Proposals (RFPs).
  • Reactive Sales : Skilled in converting inquiries and handling MICE (Meetings, Incentives, Conferences, and Exhibitions) sales across corporate, leisure, and wholesale markets.
  • Promotions & Marketing : Effectively promoted Food & Beverage packages and offers to corporate clients, contributing to overall revenue growth and profitability. Represent the hotel at events and ensure a strong brand image.
  • Administrative Expertise: Proficient in managing communications, bookings, proposals, contracts, billing, site inspections, and sales reports. Familiar with Envision, Agency 360, and Lanyon Cvent software.
  • KPI: Consistently met and exceeded weekly and annual sales targets through successful booking conversions.

Early Childhood Teaching

ANZUK, Murdoch Recruitment, Eco Early Learning
01.2021 - 03.2023
  • During the pandemic, while seeking opportunities in hospitality and planning to reside in Australia, I pursued a role as an Early Childhood teacher to support the community and industry.

Customer Sales and Support Specialist

Telstra Digital
04.2020 - 12.2020
  • Support Sales Role: Joined a special support team during COVID-19 to process telecommunication product orders online, addressing high business demands.
  • KPI: Achieved 100% in order processing quality reviews and consistently met operational KPIs.

Hotel Duty Manager

Jackalope Hotels
09.2019 - 03.2020
  • Guest Service Management : Delivered exceptional and consistent guest service, handled problem resolution, and maintained thorough documentation.
  • Rooms Management: Managed room allocations, upgrades, inventory, and conducted inspections.
  • Staff Supervision : Oversaw staff and hotel safety and security, and checked property maintenance on shift.
  • Training & Staffing : Trained and developed colleagues, and ensured adequate staffing for operations.
  • Decision Making : Made decisions in the absence of senior management and provided functional support across departments.

Guest Services Agent

InterContinental Melbourne the Rialto hotel
02.2018 - 09.2019
  • Guest Service Operations : Managed communications, reservations, guest requests, profiles, reports, and reception and concierge duties.
  • Loyalty Programs : Delivered guest benefits and enrolled new members in the loyalty program.
  • Product Upselling : Promoted room upgrades, merchandise, and F&B packages to increase revenue.
  • Health & Safety : Acted as a health and safety champion.
  • Achievements : Attained high guest experience & loyalty scores - was the top enroller for IHG Rewards Club.
  • Leadership : Gained experience in hotel duty manager functions and trained new colleagues.

Student representative, Peer mentor & Ambassador

The Hotel School Australia
02.2018 - 02.2019
  • Student Welfare : Coordinated with the Campus Manager to organize student engagement events, conferences, and networking seminars.
  • Academic Support : Mentored students through the Peer Assisted Learning program in collaboration with university lecturers.
  • Campus Ambassador : Promoted the school to potential students from South Asia, achieving a 90% conversion rate of offers to enrolments.

Training and Quality Coordinator

IHG Crowne Plaza
08.2016 - 05.2017
  • Training & Development : Facilitated associate training to ensure compliance with brand standards and enhance service knowledge. Completed orientation and problem-handling training through IHG Learning Management systems, meeting budgeted training man-hours.
  • Guest Experience & Improvement : Managed the guest feedback tracker, conducted Brand Service Standards audits, and supported staff coaching. Analyzed feedback and metrics to identify training needs and develop action plans.
  • Achievements : Secured 1st place in IHG Academy and led the hotel to 1st place in South-West Asia for IHG Frontline staff training. Also achieved 9th place in the IHG Passion Week contest.

Education

Masters in Management - Hospitality & Tourism

Southern Cross University - The Hotel School Australia
Melbourne, VIC
06.2019

Bachelors in Hospitality & Hotel Administration -

Institute of Hotel Management
Chennai, India
07.2016

Skills

  • Account Mangement
  • Business Development
  • Customer Service Management
  • Client and Stakeholder Management
  • Opera Property Management
  • Proactive & Reactive Sales
  • Leadership
  • Marketing
  • Training and Development
  • Motivation
  • Accommodation management
  • Communication
  • Guest Experience and Improvement
  • Problem resolution
  • Project management

LANGUAGES

English
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Full Professional
French
Limited Working

Timeline

Sales and Events Manager

Wonil Hotel Perth - Accor
08.2024 - Current

Business Development Executive

Hyatt Regency Perth
03.2023 - Current

Early Childhood Teaching

ANZUK, Murdoch Recruitment, Eco Early Learning
01.2021 - 03.2023

Customer Sales and Support Specialist

Telstra Digital
04.2020 - 12.2020

Hotel Duty Manager

Jackalope Hotels
09.2019 - 03.2020

Guest Services Agent

InterContinental Melbourne the Rialto hotel
02.2018 - 09.2019

Student representative, Peer mentor & Ambassador

The Hotel School Australia
02.2018 - 02.2019

Training and Quality Coordinator

IHG Crowne Plaza
08.2016 - 05.2017

Masters in Management - Hospitality & Tourism

Southern Cross University - The Hotel School Australia

Bachelors in Hospitality & Hotel Administration -

Institute of Hotel Management

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Karthik Ram Vasudevan