Kartik Gahlot
Summary
Highly-motivated and results-driven individual with hands-on experience in diverse, multicultural environments. Proven track record in applying technical knowledge and leadership skills to deliver exceptional, user-focused solutions. Also Proficient in designing, developing, and implementing high-quality systems and services. Known for adaptability, problem-solving abilities, and a commitment to achieving operational excellence while ensuring seamless user experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainee IT Support Specialist
Ceragem India Pvt. Ltd.
05.2020 - 06.2022
- Provided technical and hardware support
- Created help desk tickets, troubleshot and resolved desktop issues
- Data entry for everyday users and company records
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues and resolving network and system problems
Store Team Member
Seven Eleven
06.2024 - 09.2024
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Developed strong relationships with regular customers which increased return visits.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
UI/UX Designer and Full Stack Developer
OYAS' TURKISH KITCHEN
08.2023 - Current
- Designed the order taking system of the restaurant where i managed both the interface and back-end functionalities like order printing, sales report, menu change, different login users and passwords, generating the tax invoice and storing th order history.
- Designed user flows, ensuring seamless transitions between different stages of the user journey.
- Developed wireframes and prototypes to effectively communicate design ideas to stakeholders
- Developed application UIs via emerging front-end technologies.
- Built excellent relations by my work and also working as the head-chef manager of the restaurant
Education
Master of Information Technology -
La Trobe University
Bendigo, VIC11.2024
Bachelor of Computer Applications -
Guru Gobind Singh Indraprastha University
Delhi06.2022
Skills
- Data analysis & reporting
- Problem-solving abilities
- Time management
- Creative and Innovative
- Team Collaboration
- Multitasking
- Technical & organizational Skills
- Database Management
- Communication & Leadership
- Rapport and relationship building
Certification
- Java, C, C++, Python, Rstudio
- Windows, Linux, macOS
- MySQL, Oracle
- HTML, CSS, PHP
- AWS, Docker
- Microsoft Office 365, Teams
- Jira, Confluence
Projects
Booking and Management Application for K9 Deli - [Industry Development Project]
Duration: [July 2024 - October 2024]
Description: Developed a booking and management system for a grooming salon, replacing a manual card system with an online solution.
Role: System Designer, Developer and project manager
Technologies/Tools: C#, Asp.Net, MySQL, Twilio SMS API
Gym management system- [Summer training project]
Duration: [April 2021- july 2021 ]
Description: A website for a gym where a user could login, sign up, view diet plans, search for scheduled sessions, enrol in the course and many more utilities.
Role: Developer and designer
Technologies/Tools: Php, CSS, HTML, Jquery, Bootstrap
Territory Estate (real estate application)- [ Major project in bachelor’s]
Duration: [ November 2021 - March 2022]
Description: Developed an application where Registered Clients as well as Owner can view all available features, add to list, purchase the available properties (size, color and cost). Admin can manage all the data and orders from the back-end (admin side).
Role : System Analyst, Team developer, Presentation, Documentation
Technologies/Tools: Java, Netbean, Xampp, Apache, MYSQL, PHP
Timeline
Store Team Member
Seven Eleven
06.2024 - 09.2024
UI/UX Designer and Full Stack Developer
OYAS' TURKISH KITCHEN
08.2023 - Current
Trainee IT Support Specialist
Ceragem India Pvt. Ltd.
05.2020 - 06.2022
Master of Information Technology -
La Trobe University
Bachelor of Computer Applications -
Guru Gobind Singh Indraprastha University
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