Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Kartik Payyade

Employer Solution Specialist- Superannuation Administration
Southbank,Australia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
year of professional experience
6
6
Certification

Work History

Client Solution Specialist -Administration

Insignia Financial
Melbourne, Vic
11.2021 - Current
  • Performed the allocated workload within the area of operation, efficiently, accurately and within the times
    scales and standards set out in service level agreements, service standards and performance targets, utilising basic systems as required in.
  • Provided high quality customers service.
  • Maintained awareness and comply with all aspects of policy procedure and statutory requirement, in order to maximise efficiency and minimise risk to the Group and its employees.
  • Collaborated with internal customers and external service providers, ensuring that instructions, inquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times.
  • Performed duties at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
  • Carried out any other administrative duties as required to ensure the effective operation of the unit, such as filing, maintenance of records, mail, basic maintenance of systems and equipment etc.
  • Identified opportunities for productivity improvements to systems and procedures

Customer Service Representative

Probe Group (Coles Online)
Melbourne, VIC
07.2021 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Education

Master of International Business - Business Administration And Management

Royal Melbourne Institute of Tech
Melbourne, VIC
07.2021

Bachelor's Of Business Management Studies - Business Administration And Management

Mumbai University
Mumbai, India
05.2018

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team-building
  • Multitasking Abilities
  • Organization and Time Management
  • Ability to work in fast-paced envirnoment
  • Strong administrative skills

Certification

  • Business Problem Solving- RMIT
  • Academic Integrity Awareness- RMIT
  • Digital Solution Design- RMIT
  • Building Cultural Intelligence- RMIT
  • Excel Essential Training (Office 365/ Microsoft 365)- Linkedin
  • Critical Thinking and Problem Solving- Linkedin

Timeline

Client Solution Specialist -Administration

Insignia Financial
11.2021 - Current

Customer Service Representative

Probe Group (Coles Online)
07.2021 - 11.2021

Master of International Business - Business Administration And Management

Royal Melbourne Institute of Tech

Bachelor's Of Business Management Studies - Business Administration And Management

Mumbai University

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Kartik PayyadeEmployer Solution Specialist- Superannuation Administration