KARUNA THAPALIYA
Hammondcare At Home
Melbourne,Victoria
3
Languages
1
Certification
5
years of professional experience
A community service worker excelled in enhancing client’s quality of life and advocating for their needs. Experienced in working with customer service, aged care, dementia care, NDIS, Aboriginal and Torres Islander people, and Children with mental health issues and their families. Enhanced performance improvement strategies and case management skills, achieving significant client intake and engagement. Demonstrated expertise in privacy and confidentiality, underpinned by a compassionate approach to client interaction.
Work History
Specialized Dementia Carer
3 Years 7 Months- Assisted patients with daily living activities and promoted independence.
- Used adaptive equipment efficiently improving mobility independence.
- Maintained accurate records progress and any changes in condition through Leecare.
- Supported clients with mental health support by applying strategies.
- Entrusted to handle confidential and sensitive situations in professional matter.
- (Part Time)
Support Worker
1 Year 4 Months- Provided support to people with disabilities in home-based environment
- Assisted with personal care, meal preparation and domestic assistance
- Given personalized care and company for the clients
- Actively involved with the families and allied health presented at home.
Student Placement
2 Months- Enhanced counselling skills and Biopsychosocial assessment Provided support to people with disability
- Explored children-based play therapy, Lego therapy, parents coaching, and EMDR Therapy.
- Closely worked with CALD, Aboriginal and Torres Strait Islander children and their families.
- Facilitated Group sessions and attended professional supervision.
- Developed skills in initial intake interventions.
Case Worker
2 Years 2 Months- Conducted thorough assessments of clients's situations, identifying issues, goals, and necessary interventions.
- Developed comprehensive case management plans to address client needs.
- Maintained accurate documentation on all cases.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted manager in making service quotation and financial planning for clients
- Understanding of service quotation for NDIS clients and learned strategy to manage their budget
Front of House Staff
1 Year 1 Month- Resolved customers complain in high pressure.
- Constantly build rapport with the customers to ensure the best service given
- Calmly dealt with difficult customers and served them to their satisfaction.
- Strengthened relationships with clients with effective communication.
- Trained new staff and continuously improved my key performance.
Bartender
10 Months- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Built relationships with vendors to manage orders and negotiate costs.
- Contributed to a positive work environment through effective teamwork.
- Maintained an organized workspace, ensuring compliance with health and safety regulations.
Care Partner
9 MonthsEducation
Bachelor of Community Services
ACWA Accredited
Associate of Science
Skills
Case Documentation
Cultural Competence
Client's interaction and engagement
NDIS service quotation
Biopsychosocial Assessment
Behavioral observation
Case management and advocacy
Performance improvement strategies
Emotional Regulation
Group session Facilitation
Certification
Bachelor of Community Services, First Aid Certification, NDIS Screening Check, Working with children check, Safe Food Handler's Certification, Responsible Service of Alcohol
LANGUAGES
Nepali - Native or Bilingual
English - Full Professional
Hindi - Full Professional
Timeline
Care Partner
Hammondcare At Home
12.2025 - CurrentRead More
Support Worker
Home Care Assistance
05.2025 - CurrentRead More
Student Placement
Tidda Counselling
02.2025 - 04.2025Read More
Case Worker
Permalink Support Services
07.2024 - CurrentRead More
Specialized Dementia Carer
Hammondcare
02.2023 - CurrentRead More
Front of House Staff
Mint & Co
01.2023 - 02.2024Read More
Bartender
Claypots Evening Star
02.2022 - 12.2022Read More
Kist College
Associate of Science
Read More
Stotts College, Acknowledge Education
Bachelor of Community Services
Read More