KARUNA WAGLE
Blacktown,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Justcuts
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Certification of Aged Care Worker
Global Educational Institute/GEI College
09.2022 - 03.2023
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Promoted social interaction for isolated seniors through engaging group activities.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
Aged Care Worker
AI Service Group
08.2022 - 03.2023
Education
MBA - Accounting And Business Management
Holmes Institute
Sydney, NSW08.2024
Skills
- Call Management
- Consultative Sales
- Complaint Resolution
- Report Generation
- Care co-ordination
- Time management
- Team work
Certification
CHC43015 - Certificate IV in Ageing Support ( SEP 2022-MAR 2023)
Issued - 21 March 2023
REFRENCE
GLOBAL EDUCATION INSTITUTE (GEI)
geispcollege2017@gmail.com
SYDNEY, AUSTRALIA
0420 688 574
ROJI RAI
AGED CARE WORKER,
ANGLICARE CASTLE HILL, SYDNEY ,NSW, AUSTRALIA.
Timeline
Customer Service Representative
Justcuts
09.2022 - Current
Certification of Aged Care Worker
Global Educational Institute/GEI College
09.2022 - 03.2023
Aged Care Worker
AI Service Group
08.2022 - 03.2023
MBA - Accounting And Business Management
Holmes Institute
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