Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karyn Boot

Diamond Creek,Vic

Summary

Dynamic professional with over 30 years of experience in the disability sector, including roles at the Department of Health and Human Services (DHHS) and Scope Australia. Proven ability to lead teams and coordinate services effectively, ensuring participants receive the highest quality of care and support. Strong communication skills foster positive relationships with colleagues, families, and stakeholders, promoting a collaborative environment dedicated to achieving shared goals. Committed to upholding values of responsibility, respect, and integrity while driving initiatives that empower participants to reach their full potential.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Short- Term Accommodation Coordinator

Scope Australia
04.2019 - Current
  • Undertake initial assessment and risk analysis from enquiries as to the suitability of STAA care for individual families, clients and Support Coordinators that are referred to our services
  • Responsible for the day-to-day operations of the centralised Short-Term Accommodation and assistance (STAA) booking system.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Entered data, generated reports, generate lumary profiles for all new participants entering our services
  • Communicate with Families, Support Coordinator, when there are funding concerns/ restrains
  • Enhanced participants, families satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Generate services agreements

Centralised STAA Booking Coordinator, Client Outcomes & Service Improvement – North Division

The Department of Health and Human Services
05.2007 - 03.2019
  • Responsible for the day-to-day operations of the centralised Short-Term Accommodation and assistance (STAA) booking system for the 4 STAA houses managed by Disability Accommodation Services (DAS), within the North Region.
  • Accountable for the successful implementation, delivery and running of the booking system, based on available resources and timelines.
  • Responsible for managing the quarterly STAA booking cycles for the 4 respite houses.
  • Undertake initial assessment and risk analysis as to the suitability of STAA care for individual families\clients that are referred to the facility.
  • Support and assist Families and support Coordinators with completed the relevant Referral documentation for STAA.
  • Monitor and manage unplanned respite requests, service usage, and vacancies and cancellations that arise.
  • Providing Participants and families with a planned, reliable, consistent and quality STAA service that aims to meet their required needs.
  • Liaise and work in partnerships across program areas to identify service issues and to continually improve STAA outcomes for the benefit of the client.
  • Provide sound advice and consultancy service to Departmental staff, staff from other agencies, other professionals, clients and their families regarding centralised STAA booking system and develop operational communication strategies regarding the booking system.
  • Prepare reports; briefs and correspondence containing informed comment and viable recommendations about the Centralised Booking System, on matters impacting on the delivery of professional services at the program and or organisational level.

House Supervisor, Disability Accommodation Services – North Division

The Department of Health and Human Services
05.1995 - 05.2007
  • Manage and provide leadership to staff, (up to 10) in a respite facility. Ensuring that the departments values are upheld.
  • Be professionally accountable for autonomous decisions that impact on clients and staff, made within bounds of department policy and with management support.
  • Manage time and other resources productively with a view to ensuring optimum results for clients and the Department.
  • Working in a team environment where we work to achieve a common goal.

Direct Care worker, in varies locations

The Department of Health and Human Service
05.1987 - 05.1995
  • Directly support client wellbeing, including support with daily household activities, preparation and assistance with meals, personal care, and social, recreational and community experiences that enhance quality of life, based on support plan goals.
  • Understand client needs, preferences and interests and respond to clients and their families and others in their lives.
  • Under general direction, implement a range of client support plans.
  • Provide information, feedback and reports, including recording charts and completing routine tasks utilising departmental systems including computer software applications.
  • Provide information to colleagues on routine matters relating to client needs and general house matters.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
  • Demonstrate how the actions and outcomes of this role and work unit impact clients and the department’s ability to deliver, or facilitate the delivery of, effective support and services.
  • Contribute to the day-to-day running of the group home and help maintain service accounts.
  • Utilise well-developed communication skills to identify client needs, liaise with other service providers, stakeholders and significant others.
  • Administer medication treatments and therapies according to prescribed protocols or otherwise, seek appropriate medical assistance.
  • Develop, implement, monitor and review a range of client support plans, with oversight from senior staff, using knowledge of client need, preferences and interests.
  • Develop planned activities in line with departmental policies and guidelines.
  • Advocate on behalf of clients for increased access to, and inclusion in, community and recreational services.

Education

Advanced Diploma Disability Work - Disability Studies

Box Hill Institute of TAFE
Melbourne, VIC

Skills

  • Team leadership
  • Evaluation skills
  • Efficient resource distribution
  • Community engagement training
  • Coordination of allocation meetings
  • Building industry connections
  • Development of service agreements
  • Invoice management
  • Customer service
  • Decision-making

Certification

  • Advance Diploma in Disability (Certificate VI) 2009
  • Mental Health First Aide – 2018
  • FIRST – Aid/CPR - 2019

Timeline

Short- Term Accommodation Coordinator

Scope Australia
04.2019 - Current

Centralised STAA Booking Coordinator, Client Outcomes & Service Improvement – North Division

The Department of Health and Human Services
05.2007 - 03.2019

House Supervisor, Disability Accommodation Services – North Division

The Department of Health and Human Services
05.1995 - 05.2007

Direct Care worker, in varies locations

The Department of Health and Human Service
05.1987 - 05.1995

Advanced Diploma Disability Work - Disability Studies

Box Hill Institute of TAFE

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Karyn Boot