Karyn Grindrod
Bega,NSW
Summary
Dynamic salesperson with extensive experience in managing small businesses and delivering exceptional customer service. Known for enhancing store reputation through effective communication and problem-solving, resulting in increased customer loyalty. Proven ability to execute revenue-driven sales strategies while optimizing performance in fast-paced environments. Committed to fostering strong client relationships and adapting to new challenges for continuous improvement. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
Work History
Retail Sales and Management
Swannies Clothing
Merimbula, NSW
12.2023 - Current
- Completed transactions in an efficient manner while providing excellent customer service.
- Helped customers by answering questions and locating merchandise.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Demonstrated product features to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Prepared merchandise for purchase or rental.
- Promoted special offers and discounts to encourage additional purchases.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Organized displays to attract customers and promote sales.
- Demonstrated knowledge of store products and services.
- Described merchandise and explained use, operation and care.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Kept informed about new products arriving at the store on a regular basis.
- Placed special orders or called other stores to find desired items.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Greeted customers upon entering the store and provided assistance.
- Provided product information and answered customer questions.
- Resolved discrepancies between physical counts of inventory versus computer records.
- Assisted in the preparation and execution of physical inventory counts.
Small Business Owner
KOKO MAIA/ GINGER & LUVVY
Merimbula, NSW
07.2004 - 10.2023
- Created a safe and friendly work environment for staff.
- Initiated customer promotions and loyalty programs
- Created a business that focused on local and loyal customers
- Ensured displays were always eye-catching and contemporary
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local, state, and federal regulations affecting business operations.
- Analyzed market trends to inform product offerings and pricing decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Negotiated contracts with vendors, suppliers and customers.
- Participated in local community activities to promote the brand's visibility and reputation.
- Established and maintained relationships with suppliers, clients, and other business partners.
- Oversaw daily operations of small business including customer service and financial management.
- Analyzed sales data and adjusted strategies to maximize revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Identified and pursued growth opportunities, including new markets and product lines.
- Delegated work to staff, setting priorities and goals.
- Researched similar businesses to determine competitive advantages.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created budgets and monitored expenses to stay within budget limits.
- Streamlined operational processes to increase efficiency and reduce costs.
- Managed staff recruitment, hiring, training, and development.
- Ensured compliance with applicable laws and regulations while running the business.
- Implemented successful business strategies to increase revenue and target new markets.
- Advised employees on best practices regarding safety protocols and procedures.
- Resolved conflicts between staff members and customers when necessary.
- Set pricing structures according to market analytics and emerging trends.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Hairdressing Certificate -
Melbourne School of Hairdressing
Melbourne11-1980
High School Diploma -
Leongatha High School
Leongatha, Victoria12-1976
Skills
- Attention to detail
- Supervision and leadership
- Calm under pressure
- Critical thinking
- Training & Development
- Task prioritization
- Leadership
- Multitasking Abilities
- Dependable and responsible
- Organizational skills
- Team building
- Remote office availability
- Public speaking
- Teamwork and collaboration
- Basic math
Affiliations
- gardener and managing a small property
- interested in art/music
- have been a part of community groups
- family oriented with grandchildren and family located locally
- swimming, walking and spending time with friends
- cooking
- reading
Accomplishments
- Business of the Year, Merimbula Chamber of Commerce 2013
- Clothing Retailer of the Year, Merimbula Chamber of Commerce 2010
- Employer of staff member that won Best Customer Service 2013
References
References available upon request.
Timeline
Retail Sales and Management
Swannies Clothing
12.2023 - Current
Small Business Owner
KOKO MAIA/ GINGER & LUVVY
07.2004 - 10.2023
Hairdressing Certificate -
Melbourne School of Hairdressing
High School Diploma -
Leongatha High School
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