Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karyn Malcolm

Brisbane,QLD

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Office Manager

The Pest Bully
Brisbane, QLD
09.2017 - Current
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Organized company events including holiday parties, team building activities .
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Administrator

Office Admin Assist
Brisbane, QLD
06.2017 - 10.2017
  • Worked with Sales force progamme
  • Answered incoming calls and responded to customer inquiries.
  • Provided general administrative support to staff members.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Responded promptly to customer complaints in a professional manner.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.

Administrator

Hire A Hubby Capalaba
Brisbane, QLD
01.2017 - 09.2017
  • Worked with Sales Force programme
  • Answered incoming calls and responded to customer inquiries.
  • Maintained filing system for important documents
  • Performed data entry tasks into computer databases
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Account reconciliation

Early Childhood Educator

Children @ Bay Terrace
Brisbane, QLD
02.2011 - 01.2017
  • Provided a safe and stimulating learning environment for young children.
  • Developed age-appropriate activities to encourage physical, social and intellectual development of children.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
  • Assisted with planning, preparing and serving meals according to dietary requirements.
  • Organized indoor and outdoor playtime activities to promote physical and mental development of children.
  • Encouraged creativity through art, music, dramatic play and other creative activities.
  • Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
  • Provided guidance on personal hygiene habits such as hand washing and teeth brushing.
  • Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
  • Maintained a clean classroom environment ensuring toys are sanitized regularly.
  • Promoted effective communication between staff members by participating actively in team meetings.
  • Assisted students with special needs by providing additional support when required.
  • Promoted good behaviors by using positive reinforcement methods.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Organized and led activities to promote physical, mental and social development.
  • Participated in workshops, trainings and conferences to improve educational skills.

Veterinary Assistant

Whites Hill Vet Clinic
Brisbane, QLD
02.2009 - 01.2011
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Provided detailed patient care instructions to pet owners.
  • Maintained accurate medical records of all patients.
  • Cleaned and sterilized exam rooms between appointments.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Ensured that cages were kept clean at all times.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Provided emotional support to pet owners during difficult times.
  • Educated clients on proper animal health care routines.
  • Assisted veterinarians in examining animals.
  • Obtained information and history from clients to maintain medical charts.
  • Released patients to owners with care directions from veterinary staff.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Operated radiographic and ultrasound equipment.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.

Education

Certificate 3 -

Family Day Care Training Australia
Brisbane, QLD
06-2012

Certficate 3 - Animal Science

TAFE
Brisbane, QLD
11-2008

High School Diploma -

Palmerston North Girls High School
Palmerston North, New Zealand
11-2000

Skills

  • Customer Service
  • Data Entry
  • Office Management
  • Administrative Support
  • Workflow Optimization
  • Scheduling
  • Office Administration
  • Customer Relations
  • Billing
  • Scheduling and calendar management

Timeline

Office Manager

The Pest Bully
09.2017 - Current

Administrator

Office Admin Assist
06.2017 - 10.2017

Administrator

Hire A Hubby Capalaba
01.2017 - 09.2017

Early Childhood Educator

Children @ Bay Terrace
02.2011 - 01.2017

Veterinary Assistant

Whites Hill Vet Clinic
02.2009 - 01.2011

Certificate 3 -

Family Day Care Training Australia

Certficate 3 - Animal Science

TAFE

High School Diploma -

Palmerston North Girls High School

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Karyn Malcolm