Karyn Parkes

Enhanced children's cognitive and social development by implementing age-appropriate activities and games.

Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.

Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.

Collaborated with parents to address individual child needs and discuss progress reports regularly.

Responsible for Office Duties including responding to and preparing for mandatory regulatory accreditation and assessment visits in accordance with legislative requirements. Maintenance and updating of policies and procedures

Assisting a young boy with Spina Bifida with multiple therapies including speech, home learning and fine motor skill development. I helped to improve his progress by implementing and tailoring therapy plans under the supervision of licensed therapists.

Assisted him with exercises and activities, resulting in increased mobility and overall wellbeing.

Monitored his progress, adjusting treatment plans to optimize outcomes and achieve therapy goals.

Enhanced his experience by providing compassionate care and fostering a supportive environment during sessions.

Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Enhanced store appearance through diligent merchandising and regular upkeep of displays.

Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.

Collaborated with team members to accomplish sales goals and improve overall store performance.

Provided superior Customer service by interacting with customers proactively, identifying needs and offering suitable product recommendations when required.

Monitoring all aspects of security in an in and outbound security call centre - liaising with a wide range of clients from professional services to private individuals.

Promoted to primary contact point for cleaning up the system and ensuring relationships and contracts were valid and current.

Initially employed as inbound customer service operator for a contact lens company taking calls from Optometrists and their staff ordering a range of products. The role additionally involved liaising with Sales teams and being responsible for territory management. Skills required included data entry and maintenance of paperwork and providing superior fast paced Customer Service and maintaining positive relationships both externally and internally.

Promoted to Customer Service Supervisor responsible for a team of 15. All aspects of managing a team from rostering, performance reviews, budgeting, liaising and relationship building with management and customers. Played a pivotal role in achieving a call wait time reduction from over 3 minutes to 3 seconds without compromising quality of service .

Inbound call centre operator dealing with customer enquiries about their accounts, problem solving and on sale opportunities ( eg investments, credit cards etc)

Lead Sales and Service Representative supporting the Team Leader in all aspects of running the team including training and support