Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karyn Steele

Devonport,Tasmania

Summary

Recognises customer service as a valuable tool to deliver overall quality and satisfaction to people. Currently I am a service delivery officer at Serco Australian Taxation Office . My role entails answering complex customer enquiries,Complaints Trained , Debt, Business, Individual Skill sets. Updating customers details, and satisfying KPI’s. Throughout my experience I have proven that I have the ability to work under pressure both autonomously and within a team environment.

Overview

14
14
years of professional experience

Work History

Customer Service representative

Serco Australia PTY LTD
03.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Carer

01.2018 - Current

Breakfast Chef

Crusty’s Bakery
01.2015 - 01.2017
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health and safety regulations.
  • Successfully managed multiple orders simultaneously without sacrificing attention-to-detail or presentation standards.
  • Implemented creative plating techniques, enhancing the presentation of dishes and elevating the dining experience.
  • Collaborated with chef to create exciting, fun menu options for banquets and special events.

Customer Service

Excelior Call Centre
01.2011 - 12.2011

Call handling Telstra 1245 Product Yellow/ White pages

Education

Rochester Primary School

year 11 pass -

Malvern Girls High

Skills

  • Detail-Oriented Approach
  • Clear Verbal Communication
  • Conflict Resolution Skills
  • Team Management
  • Effective Leadership
  • Microsoft Proficiency
  • Proficient Computer Skills
  • Confidentiality Compliance
  • Integrity Policy Enforcement
  • Culinary Skills
  • Front of house experience
  • Customer Service Experience
  • Understanding of WHS
  • Handles well under pressure
  • Phone handling
  • Cash handling
  • Team player

References

  • Gary Williams, previous owner of King of Burnie, 0419 273 327
  • Ally, previous owner of King of Burnie, 0438 375 205
  • Demi Vesinger, Current employer, 0418 176 333

Timeline

Customer Service representative

Serco Australia PTY LTD
03.2020 - Current

Carer

01.2018 - Current

Breakfast Chef

Crusty’s Bakery
01.2015 - 01.2017

Customer Service

Excelior Call Centre
01.2011 - 12.2011

Rochester Primary School

year 11 pass -

Malvern Girls High
Karyn Steele