Karyn Trowbridge
Ceduna,SA
Summary
Proven track record in enhancing quality customer service and streamlining documentation processes. Excelled in multitasking and organizational tasks, significantly improving records management. Skilled and adept at handling complaints, demonstrating a unique blend of technical and interpersonal skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated professional with extensive , positive demeanor and integrity, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
41
41
years of professional experience
Work History
Information & Communications Co-ordinator
District Council Of Ceduna
08.2021 - Current
- Responsible for directing all incoming mail/emails to appropriate departments
- Responsible for overseeing the councils Electronic and paper records
- Responsible for classification, filing, archiving and destruction of all correspondence, documents, records etc for the whole of council.
- Involved in the implementation of Skytrust for the council.
- Developed internal requirements and standards to minimize regulatory risks and liability across the Council's Records
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Clients Services Officer
CPH Accounting
11.2010 - 06.2021
- Experienced in all aspects of general administration such as answering incoming telephone calls, taking messages, booking appointments or directing calls as requested, typing, electronic filing, photocopying, scanning, faxing, emailing etc letters, correspondence and other documents as required.
- Coordinating the general office environment - keeping the office tidy, supplies stocked and equipment in working order.
- Completed bookkeeping for clients using Quickbooks/Reckon, MYOB, Xero, Phoenix, Cashman & Sage Software.
- Extensive experience in software data entry of accounts payable/receivable & journals, preparing financial statements, tax returns and business activity statements
Sales Assistant
Ceduna Sportspower
01.1984 - 11.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Pharmacy Assistant
Ceduna Pharmacy
01.2002 - 03.2004
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labeling for proper administration.
- Assisted customers in selecting over-the-counter medications and health care products.
Education
No Degree -
Ceduna Area School
CedunaSkills
- Customer Service
- Documentation and control
- Multitasking and Organization
- Accounts Payable and Receivable
- Administration and Operations
- Bookkeeping
- Account Reconciliation
- Quickbooks
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
Community Involvement
- Member of Ceduna Area School Parents & Friends Committee for 15 years holding the position of President for 12 Years
- Western Eyre/Far West Netball Associations - Have held various positions - Junior Development Officer for 5Yrs, Association delegate, records Officer, A Grade Panel Umpire, Coach of various grades and a Sports Trainer
- Thevenard Netball Club - Prior years , President, player , Umpire, Coach, sports trainer
Timeline
Information & Communications Co-ordinator
District Council Of Ceduna
08.2021 - Current
Clients Services Officer
CPH Accounting
11.2010 - 06.2021
Pharmacy Assistant
Ceduna Pharmacy
01.2002 - 03.2004
Sales Assistant
Ceduna Sportspower
01.1984 - 11.2010
No Degree -
Ceduna Area School
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