Karys Werstak
North Strathfield,NSW
Summary
Dynamic and results-driven professional with extensive experience at Pioneer Education, excelling in customer service in both retail and administrative settings, as well as office administration. Proven ability to enhance customer satisfaction through tailored solutions and effective communication, rapport building. Skilled in Microsoft Excel, adept at time management and fostering teamwork to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Service/Sales Associate/Administrative Assistant
Pioneer Education
10.2025 - Current
- Learned company policies and procedures to support operational efficiency.
- Engaged with customers to understand needs and provide tailored recommendations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment within the centre.
- Assisted with daily office operations, ensuring smooth workflow and communication.
- Coordinated logistics for office events, enhancing team collaboration and morale.
- Managed scheduling for meetings and appointments, optimising time efficiency.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimised calendar management for executives by scheduling appointments strategically while considering priorities and minimising conflicts.
Tutor
Pioneer Education
06.2025 - Current
- Developed individualised lesson plans to address diverse student learning needs.
- Assisted students in mastering subject material through tailored tutoring sessions.
- Monitored student progress and provided constructive feedback for improvement.
- Adapted teaching methods to accommodate varying learning styles and preferences.
- Collaborated with parents to discuss student progress and strategies for success.
- Implemented effective study techniques to boost student confidence and academic performance.
- Supported students with helpful study habits and exam strategies.
Team Member
Woolworths Supermarket
03.2025 - Current
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Engaged with customers to provide friendly service and address inquiries effectively.
- Adapted quickly to changing tasks and priorities in fast-paced environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sales Assistant
Myer
08.2023 - 11.2023
- Maintained inventory levels, ensuring product availability for customers.
- Provided product information to customers, facilitating informed purchasing decisions.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and retention.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Member
Kmart
05.2020 - 01.2023
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor's of Politics, Philosophy And Economics - Politics And International Relations
University of New South Wales
Sydney, NSW12-2027
Newtown High School of The Performing Arts
Newtown, NSW09-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking
- Reliable and punctual
- Office administration
- Microsoft Word
- Microsoft Excel
- Customer and client relations
Accomplishments
- NSW Premier's Debating Challenge State Champion (2024)
- NSW Combined High Schools Debating Team Selectee (2024)
- Advanced from Tutor to hybrid role of Customer Service/Sales/Administrative Assistant/Tutor within 3 months due to excellence in tutoring role (Pioneer Education, 2025)
Timeline
Customer Service/Sales Associate/Administrative Assistant
Pioneer Education
10.2025 - Current
Tutor
Pioneer Education
06.2025 - Current
Team Member
Woolworths Supermarket
03.2025 - Current
Sales Assistant
Myer
08.2023 - 11.2023
Team Member
Kmart
05.2020 - 01.2023
Bachelor's of Politics, Philosophy And Economics - Politics And International Relations
University of New South Wales
Newtown High School of The Performing Arts