Kasanita Taukolo
Caboolture South,Australia
Summary
Dedicated and compassionate support worker with over 14 years of experience in community services (disability) and 3 years in aged care. Currently working as a youth advocacy worker, supporting homeless youths. Previously worked as a youth worker in 2009, gaining experience in mentoring and engagement.
I’m known for being trustworthy, empathetic, and approachable, with a strong ability to build meaningful relationships. Passionate about making a positive impact, meeting people, and fostering community connections. I enjoy the outdoors, traveling, and spending time with family.
Overview
18
18
years of professional experience
Work History
Youth & Advocacy Worker
Micah Projects
02.2023 - Current
- Advocate for youth by coordinating access to housing, healthcare, education, and mental health services with their Case Managers
- Build trust and rapport with vulnerable young people, offering guidance and emotional support
- Ensure compliance with legal and safety standards, documenting incidents and progress reports in accordance with regulations
- Empathy and understanding in handling youth with complex trauma backgrounds
- Managing disputes and behavioral issues
- Maintaining professional boundaries while supporting youth through challenging circumstances
- Participated in regular training sessions to improve knowledge and service skills.
- Actively listened to children's concerns and provided appropriate solutions when needed.
- Advocated for youth needs.
- Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
- Conducted outreach to identify at-risk youths and connect them with appropriate support services.
Disability Support Worker
Total Life Choice
08.2023 - 02.2024
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Implemented behavior management plans for clients with challenging behaviors.
- Monitored and reported changes in clients health, behavior, and needs to supervisory staff.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Assisted clients with personal care, such as showering and dressing.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Provided emotional support and companionship to enhance clients' well-being.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
Assistant Manager/Office Clerk/Cleaner
Motel (Beachside Holiday Units & Ocean-breeze Apartments)
09.2021 - 12.2021
- Report any issues that require maintenance
- Scanned documents into computer system for storage purposes.
- Ensured compliance with company policies regarding record keeping procedures.
- Completed and mailed contracts, invoices or checks.
- Directed clients and guests to correct departments, rooms, and staff members.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered and directed phone calls to appropriate staff members.
- Answered telephones, directed calls, and took messages.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Received payments from customers via cash or credit card transactions.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Completed routine maintenance checks, notifying management of needed repairs.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Scrubbed walls to remove scuff marks or stains.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Emptied wastebaskets and replaced liners.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Swept sidewalks and driveways of debris.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Notified managers of repair needs or additions to building operating systems.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Inspected rooms for cleanliness prior to guest arrival.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
- Provided assistance with laundry services when needed.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Kept business entrances clean, tidy and professional in appearance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Aged Care Worker
New Direction Care
Bellmere
10.2017 - 01.2020
- Experience with various medical conditions including Parkinson’s, Dementia, Diabetes, cancer, Alzheimers disease and Palliative care
- Provided behavioural/emotional support and supervision for those with dementia and Alzheimers
- Provided personal cares to elderly residents and assisted with daily living activities
- Managed various general office duties, budgeting, email’s, phone calls, organizing appointments for residents
- Assisted with hygiene, dressing, eating and medication
- Cooked meals and meal planning - dietary requirements
- Work with Alzheimer/Dementia residents and orientate them of time and place
- Documented residents' behavior in terms of mental status, sleeping/bowel/weight/eating patterns/pain charts
- Monitored and assisted residents through individual service plans modulated by the facility
- Socially interacted with residents and help assist/support resident determine their day-to-day patterns, food menus, activities and outings
- Provided a comforting and soothing environment
- Assisted RN’s with witnessing medication (DD)
- Trained to use a new medication system – Medicate
- Provide medication
- Demonstrated ability to lead and motivate outstanding healthcare team and work very well with Management team and co-workers
- Encouraged and helped residents in order to increase social contact
- Transported residents to appointments within the facility and out in the community
- Followed programs of the Physio, OT to ensure fitness and wellness
- Implemented Behavior interventions to RN’s and Management Team
- Communicated with Managers on behalf of clients, attend Conference Meeting with family members & RN
- Establish trust and bonds with residents
- (Aged Care)
- Maintained records of client care plans and progress notes.
Disability Support Worker & Youth Worker
Alpha Community Services - Centacare & Child Safety
01.2009 - 01.2017
- Provide medications.
- Assisted clients in daily personal cares, toileting, bed bathe, incontinent pad change
- Aided during mealtimes, in cooking, food preparation and PEG tube feed
- Assisted clients with household tasks such as cooking, cleaning and updating clients clothing and possession
- Followed programs of the physio to ensure fitness and wellness.
- Assisted physically disabled individuals with transfers to and from bed, in and out of vehicles through public places, in and out of bathroom activities and during other motions
- Assisted clients with Community Access – appointments, outings
- Recorded and documented client’s information in daily progress notes
- Provided in home 1:1 support to disabled children and group support to disabled children on recreational activities
- Attended and participated in meetings
- Communicated with Managers on behalf of clients
- Establish trust and bond with clients
- Respite Centre’s Adults/Young Children
- Centacare Disability Services, Child Safety Services, Care Agency & Able care Foundation – Home Care/Aged Care/Disability/Mental Carer
- Managed challenging behaviors through positive reinforcement techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Used calm, positive, and encouraging approach with youth.
- Offered key emotional support to special needs youth.
- Adapted programs and activities to comply with health and safety guidelines and regulations.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted with the development of individual plans for each youth's academic success.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Provided individual support and mentorship to youths facing personal, academic, or social challenges.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Documented child progress, reporting extreme changes in behavior.
- Advocated for youth needs and interests in community and policy-making forums.
- Provided emotional support and guidance to youths in difficult situations.
Teacher Aide - Placement
Groves Christian College
01.2013 - 02.2013
- Assisted in daily supervision of groups of up to 25 children
- Prepared packages with materials for selected math’s, reading and writing
- Assisted in small group reading grade 1-2
- Maintained good relationship with members of the teaching staff and parents
- Watched and helped K-5 students during lunch and recess breaks
- Assisted pre-school teacher by helping children with school projects
- Worked individually with struggling students and gave tests to small groups
- Graded various papers and quizzes, made copies and organized papers and workspace
- Built and strengthened positive relationships with students, parents and teaching staff.
Office Clerk & Payroll Admin
Alpha Community Services
05.2007 - 01.2013
- Provide customer services to clients, staff and Management
- Answering telephone queries, dealing with customer enquiries
- General administrative duties including data entry, documentation reports/files, emailing, faxing and photocopying
- Payroll on MYOB – Maintain various payroll records such as timesheets, payroll journals and ledgers, make required adjustments through established procedure
- Prepare salary and wage payrolls including inductions, accruals
- Reconciling Bank Statements
- Prepare Invoices/Billing
- BAS Statements/End of Financial Year, Group Certificates
- Superannuation's
- Sorting and writing up cheque's receipts
- Organize meetings/interviews, inductions
- Filling documents
- Organize Rosters weekday’s & On call's
- Some experience in Bookkeeping
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Trained staff members to perform work activities and use computer applications.
- Organized and scheduled meetings and appointments for management.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Completed and mailed contracts, invoices or checks.
- Computed, recorded and proofread data or reports.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Processed incoming and outgoing mail daily.
- Supported office clerical functions using word processing and other software, email and office machines.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Education
Dementia Australia Certificate
Dementia Australia
11-2018
Responsive Behaviour
Community Care & Dementia
10-2018
Medication Training
Medication
08-2018
Food And Nutrition Training
Food & safety
10-2017
Education Support Certificate IV -
01.2014
Business Certificate III -
01.2009
Individual Support Certificate III -
Skills
- Empathy and active listening
- Teamwork and leadership
- Problem-solving and adaptability
- Reliable
- Administration Skills
- Communication skills
- Trauma informed
References
- Faye, Manager, Alpha Community Services, 0459 717 777
- Mel, Youth Worker Coordinator, Micah Projects, 0408 240 722
Timeline
Disability Support Worker
Total Life Choice
08.2023 - 02.2024
Youth & Advocacy Worker
Micah Projects
02.2023 - Current
Assistant Manager/Office Clerk/Cleaner
Motel (Beachside Holiday Units & Ocean-breeze Apartments)
09.2021 - 12.2021
Aged Care Worker
New Direction Care
10.2017 - 01.2020
Teacher Aide - Placement
Groves Christian College
01.2013 - 02.2013
Disability Support Worker & Youth Worker
Alpha Community Services - Centacare & Child Safety
01.2009 - 01.2017
Office Clerk & Payroll Admin
Alpha Community Services
05.2007 - 01.2013
Dementia Australia Certificate
Dementia Australia
Responsive Behaviour
Community Care & Dementia
Medication Training
Medication
Food And Nutrition Training
Food & safety