Kasey Barclay
Melbourne,VIC
Summary
Experienced Retail Manager and Customer Service Professional with a strong background in retail operations, team leadership, visual merchandising and sales. Skilled in managing daily store operations, leading teams, achieving sales targets and delivering exceptional customer experiences. Highly organised, approachable and confident in fast-paced retail and hospitality environments.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Retail Manager
ALPAKA Docklands
Docklands , VIC
07.2025 - 09.2026
- Led, trained, and supported retail staff to achieve sales targets and deliver exceptional customer service.
- Managed day-to-day operations of flagship retail store and events program, ensuring smooth execution and customer engagement.
- Oversaw rostering, onboarding, performance management, and team development to enhance staff effectiveness and service quality.
- Managed Shopify POS systems, inventory control, stock replenishment, and reporting.
- Monitored KPIs including sales, conversion, and units per transaction.
- Coordinated in-store activations, warehouse sales, markets, and promotional events.
- Worked cross-functionally with warehouse, marketing, and leadership teams.
- Developed operational procedures, training documents, and store processes.
Retail Assistant / Stylist
Lovisa Chadstone
Chadstone, VIC, Iowa
10.2024 - 07.2025
- Delivered personalized customer service and styling advice, enhancing customer satisfaction and loyalty.
- Achieved and exceeded sales targets and KPIs, contributing to overall store revenue growth.
- Maintained visual merchandising standards and store presentation, creating an inviting shopping environment that attracted customers.
- Managed POS transactions, refunds, and exchanges accurately.
- Assisted with stock replenishment, inventory checks, and store operations.
Front of House Waitress
Gabriel Fitzroy
Fitzroy, VIC, Iowa
03.2021 - 10.2024
- Welcoming guests and providing friendly, professional customer service.
- Taking food and beverage orders accurately.
- Serving meals and drinks efficiently.
- Managing table bookings, reservations and seating arrangements.
- Operating POS systems and processing cash and EFTPOS payments.
- Maintaining clean, organised and presentable dining areas.
- Setting and clearing tables between services.
- Handling customer enquiries, requests and complaints professionally.
- Assisting with opening and closing duties.
Education
Cert II - General Education
Chisholm Institute
Melbourne , VIC 01.2018 - 01.2019
Digital SLR Photography
Chisholm Institute
Melbourne , VICSkills
Leadership & Team Management
Customer Service Excellence
Sales & Customer Engagement
Visual Merchandising
Staff Training & Development
Stock Management & Inventory
Rostering & Time Management
Communication & Interpersonal Skills
Meeting Sales Targets & KPIs
References
Gelo Acosta (General Manager, Alpaka)
0431 888 170
Monique Rawlins (Store Manager, Lovisa)
0450 770 661
Timeline
Retail Manager
ALPAKA Docklands
07.2025 - 09.2026
Retail Assistant / Stylist
Lovisa Chadstone
10.2024 - 07.2025
Front of House Waitress
Gabriel Fitzroy
03.2021 - 10.2024
Cert II - General Education
Chisholm Institute
01.2018 - 01.2019
Digital SLR Photography
Chisholm Institute