Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

KASEY GRASSO

Yamanto,QLD

Summary

Driven and customer-focused McDonald's Restaurant Manager with almost years of experience in restaurant operations. Skilled in team leadership, guest service, and ensuring smooth daily operations. Passionate about learning and implementing best practices to enhance efficiency and profitability's. I am confident in my ability to help your business achieve its goals. My strong communication skills, attention to detail, and ability to thrive in high-pressure situations make me an asset to any team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

McDonalds
Camira, QLD
11.2022 - Current
  • Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Optimized profits by controlling food, beverage and labor costs.
  • Conducted Monthly team meetings to discuss performance issues and provide feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Entered time and attendance logs in preparation for payroll.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Worked at the front counter, drive-thru and other areas as needed
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Effectively create and manage rosters that adhere to the management rostering principles

Department Manager

McDonalds
Springfield Lakes, Augustine Heights, Camira,Orion , QLD
06.2021 - 11.2022
  • Supervise employees to ensure that restaurant operations and procedures are adhered to
  • Organized and coordinated training sessions for new employees.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Engage with employees and fellow managers to deliver great business outcomes on each and every shift
  • Ensure every customer has a memorable experience
  • Responsible for ensuring the restaurant is stocked with sufficient product and that the kitchen is operating effectively to serve high quality food
  • Analyse Food Cost Components (raw and completed waste, food promotions, T-reds, employee and manager meals, and condiments) to develop and communicate weekly food cost action plans to managers and employees
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Facilitated the onboarding process by providing new hire orientation sessions.
  • Built long-term relationships with past applicants and potential candidates.
  • Collaborated with hiring managers to identify job requirements and competencies needed for open roles.
  • Coordinated with hiring teams to ensure a smooth transition of new hires into their roles.
  • Ensured compliance with applicable laws related to recruitment practices.

Crew Member

McDonalds
Augustine Heights , QLD
09.2018 - 06.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Upheld high standards of productivity and quality in operations.
  • Brewed and served coffee and tea with preferred add-ins.

Sandwich Artist

Subway
Springfield Lakes , QLD
01.2017 - 07.2017
  • Assisted customers, including offering personable greetings and taking orders
  • Communicated menu item information and offered suggestions to promote featured products
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Responsible for processing cash payments including the use of EFTPOS
  • Efficiently prepared sandwiches and other menu items for customers
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging
  • Wiped counters and sanitised equipment to maintain clean food prep and dining areas

Education

Springfield Central State High School
01.2019

Skills

  • Stable Work History
  • Schedule Coordination
  • Restaurant Operations Management
  • Staff Management
  • Customer Engagement
  • Payroll Control
  • Supervisory Skills
  • Supply Chain Management
  • Employee Recruitment Expertise
  • Customer Service Best Practices
  • Labor and Food Cost Control
  • Cost-Reduction Strategies

References

  • Shane Bradley, Restaurant Manager, McDonald's, 0478 186 399
  • Nick Mollenhauer, Shift Manager, McDonald's, 0488 661 263

Certification

  • Attended Charlie Bell School of Management
  • Attended multiple customer service and management training courses at Head office McDonald's
  • CPR and Firs Aid certificate
  • Fire Training Certificate
  • RSA and RSG Certificate

Timeline

Restaurant Manager

McDonalds
11.2022 - Current

Department Manager

McDonalds
06.2021 - 11.2022

Crew Member

McDonalds
09.2018 - 06.2021

Sandwich Artist

Subway
01.2017 - 07.2017

Springfield Central State High School

Similar Profiles

CREATE PROFILE
KASEY GRASSO