Kasey Heinrich
Greystanes,NSW
Summary
To continue my career in the business industry where i can utilize my skills and qualities I have gained in my previous experiences. I am eager to continue to learn all I can about businesses while working towards my qualifications in the industry. With my outstanding communication skills and ability to present myself in a friendly and approachable manner. I am confident that I will work well in a team environment and can complete tasks individually and to a professional standard.
Overview
6
6
years of professional experience
Work History
Securities Officer
Pepper Money
01.2022 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Sales Consultant
Ezi Digital Australia Pty Ltd
04.2021 - 12.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed strong rapport with customers and created positive impression of business.
Personal Assistant to Sales Manager
Kmac Group Pty Ltd
07.2020 - 10.2020
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Attended meetings, took notes and tracked action items.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
Settlement Officer
Thorn Business Finance
02.2019 - 05.2020
- Assisted in training new team members on company policies and best practices for effective settlements management.
- Enhanced client satisfaction by efficiently managing settlement transactions and addressing concerns promptly.
- Identified areas for process improvement, implementing changes that ultimately led to increased productivity and enhanced client satisfaction.
- Collaborated with legal teams to ensure accuracy and compliance in all documentation related to settlements.
- Managed high-volume caseloads, prioritizing tasks to meet tight deadlines and maintaining attention to detail.
- Worked closely with escrow agents and lenders to coordinate timely disbursements of funds for successful closings.
- Prepared accurate reports detailing the progress of each case, facilitating improved decision-making among stakeholders.
- Maintained strong relationships with clients, fostering trust and credibility as their Settlement Officer.
- Contributed to business development efforts through positive word-of-mouth referrals from satisfied clients.
- Conducted comprehensive research on property titles, identifying potential issues that could impact the success of a transaction.
- Increased client retention rates by consistently delivering exceptional service throughout every stage of the settlement process.
- Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
- Balanced multiple priorities while maintaining high-quality service levels by effectively allocating resources and managing time constraints.
- Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
- Coordinated communication between clients, attorneys, realtors, and other professionals involved in the transaction process, promoting a seamless workflow throughout case progression.
- Negotiated favorable terms for clients during the settlement process, resulting in better outcomes for all parties involved.
- Kept up-to-date with industry regulations and changes, ensuring continuous compliance in all settlement activities.
- Reduced errors in settlement documents by implementing a thorough review process before final submission.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Provided administrative support and research for civil litigation and civil proceedings.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Answered telephone and coordinated meetings and conferences.
Bar Attendant
Redcape Hotel Group
07.2018 - 01.2019
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Learned how to make wide variety of mixed drinks.
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Promoted special events at the bar through engaging conversations with customers and social media updates.
- Maximized sales by recommending specialty drinks and menu items to customers.
- Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
- Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
- Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
- Fostered strong relationships with suppliers, negotiating favorable terms for bulk purchases that benefited both parties.
- Enhanced overall beverage offerings by staying current on industry trends and suggesting new menu additions based on consumer preferences.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
Sales Assistant
Footlocker Retail
02.2018 - 06.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Greystanes High School
Greystanes, NSW11.2017
Skills
- Digital software sales experience
- Analytical Thinking
- Data Analysis
- Process Improvement
- Project Planning
- Processing payments
- Point of sale operation
- Customer Needs Assessment
- Customer Service
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
- Honest and Dependable
- Customer Assistance
- Attention to Detail
- Creative Thinking
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Decision-Making
- Organization
- Building Customer Loyalty
- Product Knowledge
- Goal-Driven
- Flexible Hours
- Safety and Cleanliness Standards
- Relationship Building
- Inventory and Stocking
- Team Leadership
- Meeting Sales Goals
- Engaging with Diverse Customers
- Staff Support
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Payment Processing
- Documentation And Reporting
- Team Supervision
- Legal knowledge
- Cultural Sensitivity
- Influencing Others
- Boundary Setting
- Assertiveness
- Facilitation
- Collaboration and Teamwork
- Effective Multitasking
- Creative and Critical Thinking
- Writing and editing
- Office Management
- Document filing
- Interpersonal Skills
- Conflict Resolution
- Document Preparation
- MS Office
- Exceptional telephone etiquette
- Building Trust and Relationships
- Administrative Support
- Time management expertise
- Detail-oriented mindset
- Dedicated Team Player
- Appointment Scheduling
- Valid Driver's License
- Professional and mature
- Complex Problem-Solving
- Calendar Management Proficiency
- Organizing and Preparing Meetings
- Client Relations
- Meticulous attention to detail
- Travel Coordination
- Travel Arrangements
- Guest Relations
Accomplishments
- Completed Certificate III in Business
- Nominated for Trainee of the year for NSW region - Thorn
- English award for outstanding achievement
- First Aid certificate
- RSA and RCG license
Hobbies
- Active lifestyle
- Gym
- Walking
- Swimming - Beach
- Walking Dogs
- Volunteering at Parramatta Homeless Shelter
- Reading
Timeline
Securities Officer
Pepper Money
01.2022 - Current
Sales Consultant
Ezi Digital Australia Pty Ltd
04.2021 - 12.2021
Personal Assistant to Sales Manager
Kmac Group Pty Ltd
07.2020 - 10.2020
Settlement Officer
Thorn Business Finance
02.2019 - 05.2020
Bar Attendant
Redcape Hotel Group
07.2018 - 01.2019
Sales Assistant
Footlocker Retail
02.2018 - 06.2018
High School Diploma -
Greystanes High School
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