Joyce Jones
Paraburdoo,WA
Summary
Dynamic Customer Service Representative with a proven track record at NWAS, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective conflict management and training initiatives. Proficient in CRM and Microsoft Excel, consistently delivering tailored support and fostering strong customer relationships in high-pressure environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
NWAS
05.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Credit Management Officer
Synergy
03.2011 - 09.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Huntly College
Huntly, NZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Customer relationship management (CRM)
Timeline
Customer Service Representative
NWAS
05.2016 - Current
Credit Management Officer
Synergy
03.2011 - 09.2016
High School Diploma -
Huntly College
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