Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kasey Mackay

Brisbane,QLD

Summary

I'm keen for a change! I am stepping away from the corporate world and I'm on the hunt for something different!

With over 10 years’ experience in Administration Support and also working in the Hospitality Industry, my goal is to continue to work as a Customer Service Professional, utilising and enhancing my knowledge and skills to continue to make a positive impact.

My experience has been gained through a variety of roles. I have worked as an Administration Coordinator, Business Manager, Legal Secretary and Receptionist. I'm also an experienced Barista with a strong passion for coffee with multiple years of hands-on experience in various Barista roles. I am a highly motivated person who takes pride in being extremely organised & efficient in my professional and personal life.

I am an outgoing and friendly individual with excellent interpersonal communication strengths. I hold a bright outlook on life, I am determined to achieve any goal I set and I am proven to be an asset in any work culture.

Overview

18
18
years of professional experience

Work History

Administration Coordinator

Simpro
04.2019 - Current
  • Processing and coordinating new sales of all products
  • Create and manage quotes, jobs, invoices and recurring billing for new and existing sales
  • Providing direct support to Implementation Consultants, Administration Team members, Business Development Managers and Software Engineers
  • Scheduling and supporting existing customer enquiries within prescribed milestones, with accuracy and in accordance with simPRO policies and procedures
  • Professionally engage with clients and internal stakeholders on a day-to-day basis to ensure issues are identified and resolved promptly
  • Assist with and coordinate incoming inquiries related to build requests, add ons and other generic account inquiries and managing related subscription billing accordingly
  • Training of new staff members within the Administration Team

Business Manager

Rams Home Loans
01.2016 - 03.2019

Administrator

Caravan Services
03.2016 - 11.2016

Barista

Shorties
06.2014 - 12.2014
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

Riba Kai Cafe Lounge
01.2013 - 02.2014

Barista

Luv-A-Coffee
01.2012 - 01.2013

Barista

Zarraffa's Coffee
01.2006 - 09.2006

Education

Certificate IV in Finance & Mortgage

FARSTA
Brisbane, QLD
2017

Queensland Core Skills Pass -

Chisholm Catholic College
Cornubia
11.2005

Skills

  • Google Suite Apps
  • Extensive Salesforce experience
  • Confidentiality & patience
  • Schedule coordination & exceptional organisational skills
  • Confident, driven & analytical
  • Remote work coordination
  • Work prioritisation
  • Honest, ethical & highly flexible
  • Goal minded & presentable

Additional Information

Passionate about self development

Passionate about an active & healthy lifestyle

Passionate about helping others and paying it forward

Timeline

Administration Coordinator

Simpro
04.2019 - Current

Administrator

Caravan Services
03.2016 - 11.2016

Business Manager

Rams Home Loans
01.2016 - 03.2019

Barista

Shorties
06.2014 - 12.2014

Barista

Riba Kai Cafe Lounge
01.2013 - 02.2014

Barista

Luv-A-Coffee
01.2012 - 01.2013

Barista

Zarraffa's Coffee
01.2006 - 09.2006

Certificate IV in Finance & Mortgage

FARSTA

Queensland Core Skills Pass -

Chisholm Catholic College

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Kasey Mackay