Kasey Polglase
EDGEWORTH,NSW
Summary
Dynamic Fast Food Manager with a proven track record at McDonald's, excelling in operations management and customer engagement. Enhanced customer satisfaction through effective complaint resolution and implemented food safety compliance measures. Skilled in training staff and optimizing shift management, fostering a collaborative team environment that drives efficiency and quality.
Energetic and highly organized individual with knack for leadership and positive attitude. Possesses solid understanding of customer service principles and can efficiently manage inventory and staff scheduling. Committed to enhancing dining experience and driving operational excellence.
Offering strong organizational and leadership skills, ready to learn and thrive in fast-paced environment. Brings understanding of customer service principles and effective team management techniques. Ready to use and develop skills in staff coordination and customer engagement in [Desired Position] role.
Overview
4
4
years of professional experience
Work History
Fast Food Manager
McDonald's
03.2022 - Current
- Supervised daily operations, ensuring compliance with company standards and health regulations.
- Trained and mentored staff on customer service excellence and food safety protocols.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Developed team schedules to optimize labor costs while maintaining service quality.
- Resolved customer complaints promptly to enhance satisfaction and retention rates.
- Conducted regular training sessions to ensure adherence to operational procedures.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Education
Certificate II - Skills For Work And Vocational Pathways
TALLEBUDGERA Outdoor & Environmental Education Centre
Palm Beach, QLD02-2020
Certificate II - Engineering
TAFE Queensland
QLD07-2020
High School Diploma -
Capricornia School of Distance Education
Mackay, QLD11-2020
Skills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Complaint resolution
- Customer engagement
- Store maintenance
- Shift management
- Adaptable
- Supervisory skills
- Stable work history
- Sanitation
- Customer service
- Collaboration and teamwork
- Money handling
- Safe food handling
- Problem-solving
- Quality control
Accomplishments
- Supervised team of 3 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Timeline
Fast Food Manager
McDonald's
03.2022 - Current
Certificate II - Skills For Work And Vocational Pathways
TALLEBUDGERA Outdoor & Environmental Education Centre
Certificate II - Engineering
TAFE Queensland
High School Diploma -
Capricornia School of Distance Education