Kasey Roberts
Clyde,VIC
Summary
Dynamic Client Service Coordinator with a proven track record at InLife Independent Living, excelling in client relationship building and time management. Enhanced client satisfaction through effective issue resolution and meticulous record-keeping. Skilled in scheduling and training, fostering a collaborative environment that improved service delivery and client trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
InLife Independent Living
12.2022 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Handled oncall / afterhour tasks
- Managing multiple complex roster
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Disability Support Worker
InLife Independent Living
07.2020 - 12.2022
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Sales Assistant
McDonald's
11.2019 - 08.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Disability Support Worker
Community Lifestyle Agency
06.2019 - 11.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Education
Diploma - Sports
Chisholm Institute
Melbourne, VIC11-2025
No Degree - Year 7 - Year 10
Gympie Flexible Learning Center
Gympie, QLD11-2018
Certificate II - Health Services And Support
TAFE QLD
QLD11-2018
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Strong organization
- Training and mentoring
- Sales proficiency
- Professionalism and etiquette
Certification
- First aid
- CPR
- Police check
- NDIS screening check
- Working with children check
Timeline
Client Service Coordinator
InLife Independent Living
12.2022 - Current
Disability Support Worker
InLife Independent Living
07.2020 - 12.2022
Sales Assistant
McDonald's
11.2019 - 08.2020
Disability Support Worker
Community Lifestyle Agency
06.2019 - 11.2019
Diploma - Sports
Chisholm Institute
No Degree - Year 7 - Year 10
Gympie Flexible Learning Center
Certificate II - Health Services And Support
TAFE QLD
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