Kasey-Lee Harris
Emerald,QLD
Overview
2026
2026
years of professional experience
Work History
Security Officer
MPSecurity
Emerald, QLD
09.2024 - Current
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly
- Monitored premises to ensure safety and security of individuals and property
- Engaged with guests and staff to provide information and support as needed
- Responded swiftly to alarms and emergencies, coordinating with law enforcement if required
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Assistant Store Manager
Woolworths
Emerald, QLD
07.2023 - 06.2025
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Monitored inventory levels, assisting in restocking and maintaining organized displays.
- Resolved customer inquiries and complaints promptly, contributing to positive shopping experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Store Manager
Smoke Mart & Gift Box
Emerald, QLD
2024 - 2024
- Trained new staff on operational procedures and store policies to enhance team performance.
- Supported management in executing promotional strategies to increase sales and customer engagement.
- Collaborated with team members to maintain cleanliness and organization throughout the store environment.
- Implemented visual merchandising standards to improve product presentation and drive sales initiatives.
- Participated in team meetings, offering insights for process improvements and operational efficiency.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Stocked shelves efficiently to maintain organized displays and ensure product availability.
- Assisted in inventory management by tracking stock levels and restocking items promptly.
- Monitored product conditions regularly to identify damages or discrepancies before reporting to management.
Retail Worker
IGA
Emerald, QLD
2022 - 2023
- Assisted customers in product selection and provided expert knowledge on merchandise features
- Managed inventory levels through accurate stock assessments and effective replenishment strategies
- Collaborated with management to implement promotional displays that enhanced sales visibility
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Higher Education -
CQUni
Emerald01-2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Retail sales strategies
- Retail merchandising
- Retail store operations
- Patience and tolerance
- Cash counting
- Cash handling
- Security procedures
- Cash handling expertise
Timeline
Security Officer
MPSecurity
09.2024 - Current
Assistant Store Manager
Woolworths
07.2023 - 06.2025
Assistant Store Manager
Smoke Mart & Gift Box
2024 - 2024
Retail Worker
IGA
2022 - 2023
Higher Education -
CQUni