With a distinguished career at Amazon, I bring a robust background in strategically advancing seller success within dynamic marketplace environments. Recognized for pioneering growth initiatives, optimizing commission structures, and leveraging retail media to enhance market visibility and revenue. Adept at fostering collaborative relationships with key stakeholders and leading high-performance teams to achieve exceptional results. Ready to leverage proven expertise in e-commerce and marketplace platforms to drive transformative impact as Head of Seller Success at Catch.
· Reduced print turnaround by 20% & boosted quality (15%) by implementing a new print management system at Fujifilm. Optimized workflows across teams for efficient on-time delivery.
· Led the development of a new e-commerce platform for Fujifilm, driving a 35% increase in online sales within the first quarter. Utilized Agile methodologies for continuous improvement and project flexibility.
· Delivered a critical IT infrastructure upgrade project 10% under budget through proactive risk management and robust project methodologies.
· Built strong client relationships at Fujifilm, exceeding satisfaction goals. Effectively managed expectations and fostered a collaborative environment.
· Championed a culture of innovation, leading to a 12% reduction in project delivery time through process improvement initiatives. Continuously evaluated performance metrics for ongoing efficiency gains.
· Supported project initiation & planning: Scoped projects, created timelines, managed risks.
· Executed assigned tasks: Delivered on-time, high-quality project deliverables.
· Collaborated with cross-functional teams: Facilitated communication & project execution.
· Assisted with budget & resources: Managed project costs & secured necessary resources.
· Monitored project performance: Tracked progress & identified areas for improvement.
· Spearheaded seller onboarding: Guided sellers on platform usage, trained them on account activation and operation, and facilitated a seamless Amazon onboarding experience through problem-solving and support.
· Empowered seller success: Owned catalogue enrichment, listing creation & enrichment, and account management to optimize seller performance.
· Drove sales growth: Led advertising and campaign development strategies to maximize seller reach and revenue.
· Provided leadership during critical moments: Acted as a manager proxy, ensuring team continuity and smooth operations in leadership absence.
· Cultivated a high-performing team: Coached and guided team members, providing direction and fostering their growth.
· Enhanced team effectiveness: Delivered regular reports on team performance and facilitated growth initiatives.
· Championed operational excellence: Partnered with team leaders to optimize daily operations and ensure adherence to SOP guidelines.
· Promoted knowledge sharing: Mentored team members, resolving their concerns, and overseeing their work quality for standard operating procedure (SOP) compliance.
Strategic Leadership
Seller Relationship Management
Data Analysis and Decision Making
E-commerce and Marketplace Expertise
Team Leadership and Coaching
Communication and Negotiation
Strategic Planning and Execution
Problem Solving and Decision Making
Customer and Seller Focus
Adaptability and Resilience
Project Management Professional course from PMI- ACP.
Data Wrangling and R Language.
Data engineering - Tableaue and Power BI
Python coding and SQL.
Double Black Belt in Lean – Six Sigma.
E-commerce platform Management