Kashif Harrison
Ryde
Summary
Experienced Content Creator, Producer, and Project Support professional with a strong foundation in education support and producing engaging digital content. Skilled in storytelling, video and podcast production, social media content creation, and end-to-end project coordination. With over 7 years of experience providing high-level administrative support to major teaching sections at TAFE NSW (Digital), I bring a detail-oriented and organised approach to content and production processes, stakeholder communication, and audience engagement. Passionate about creating inclusive, impactful content and eager to contribute to innovative media and production projects within the education sector that inspire and connect with a diverse range of students and audiences.
Overview
9
9
years of professional experience
Work History
Podcast Creator & Producer — @underthebrownrainbow
Trikone Australia
06.2024 - Current
- Collaborated with Trikone Australia and launched a podcast spotlighting South Asian queer experiences, surpassing 100+ downloads in early episodes.
- Produced and edited all content including scripting, interviewing guests, recording, and publishing.
- Filmed promotional and episode content using iPhone and DSLR, ensuring high production quality.
- Designed and managed content for social media including reels, audiograms, and captions to promote engagement.
- Interviewed guests from diverse backgrounds, including LGBTQIA+ parents and professionals, and edited their stories for impact.
- Analysed audience feedback and podcast analytics to guide future episode themes and engagement strategies.
- Used tools like [insert tools if applicable – e.g. CapCut, Adobe Audition] for editing and enhancement.
- Wrote episode descriptions, managed publishing schedules, and maintained consistency in tone and quality.
- Created and distributed media release for the podcast
Education Support Officer - Adult Migrant Education Program
TAFE Digital
10.2021 - Current
- Provide support to students to carry out tasks and facilitate their understanding of the learning materials and concepts.
- Provide tutoring support to clients in a range of locations and modes to maintain learner's engagement with the learning program and to build skill and competence to complete their activities as advised by a Teacher.
- Implement the tutoring strategy that has been developed by the Teacher and follow up students to encourage ongoing engagement and motivate and encourage the students to complete their tasks and activities.
- Support Teachers and Head Teachers in meeting ASQA compliance functions including documentation.
- Supplement the teaching activities by providing follow-up instruction as provided by the teacher and opportunities to practice skills to enhance the student's educative experience and engagement.
- Provide tutoring support and feedback by face-to-face contact, email, online or by other mode using a range of media options.
- Create, support and deliver project tasks, create procedures and train staff.
- Work in conjunction with Teachers and other roles as part of a delivery team, provide support, attend meetings and carry out administrative functions as required to support the teaching section.
Project Support Officer - First Contact & Early Exit Pilot
TAFE NSW
10.2023 - 06.2024
- Assist in coordinating various aspects of project, including scheduling meetings, liaising with stakeholders, resource allocation, and planning.
- Creating and maintaining accurate project documentation, project plan assistance via MS Projects, creating progress reports i.e. Microsoft List to Power Bi data reports, meeting minutes in OneNote, spreadsheets to record communication with stakeholders i.e. feedback, enquiries and comments.
- Provided administrative support to the Senior Project Officer and team members, including scheduling meetings, managing correspondence, assisting with tech support, and actively collaborating with the team in creating tools and resources. This was achieved by participating in team workshop sessions.
- Facilitate communication between project stakeholders, including internal team members, team leaders, and state-wide delivery teams (headteachers, teachers, and support staff). This was achieved by creating an MS Teams site and adding all stakeholders to the one platform.
- Identify potential risks and issues affecting project delivery and assist in developing mitigation strategies to address them i.e. attending monthly workshops to discuss potential risks to the projects and record them.
- Ensure that project deliverables meet quality standards and requirements through regular review with team and undergo validation processes.
- Support with the tracking of project progress against the deliverables by collecting and maintaining data on stakeholder management and engagement. This involved providing monthly updates using Microsoft SWAY. Additionally, gather feedback and offer support to stakeholders.
- Analyse project data and generate reports to provide insights into project performance, resource utilisation, and other key metrics. This involved creating document on key findings from the First Contact project, including data collected via tools and resources from Qualtrics and MS Forms. Translated stakeholder responses and feedback, and suggested considerations to the business on what worked and what could be improved.
- To drive ongoing improvements in project management processes within our organisation, I engage in several key activities. These include conducting thorough reviews of course information pages on our website for projects within our scope, ensuring accuracy and relevance. Additionally, I collaborate with the Senior Project Officer to align with the marketing team, ensuring compliance while developing promotional materials like flyers and brochures for our projects. Furthermore, I consistently review our project processes to ensure their continued relevance and effectiveness. Through these efforts, I actively contribute to advancing our project management practices.
Education Administration Support - Pre-Vocational Studies
TAFE Digital
05.2021 - 09.2021
- Provide efficient and effective administrative support services to support the management of daily teaching and learning operations and smooth running of activities, respond to email queries and attend phone calls on a daily basis ensuring every student/applicant query is responded in a timely manner.
- Support the Head Teacher(s) and teachers to maintain the accuracy of educational data within corporate systems including educational systems, finance system and CRM to improve administrative efficiencies, accessibility and integrity of data.
- Under the guidance of the Head Teacher, collaborate with TAFE Services coordinators and local corporate services, especially student services and facilities management, to support the Skills Team with day to day teaching and learning operations.
- Support the Head Teacher to collaborate with the planning and implementation co-coordinators to ensure that day to day operational activities meet overall Skills Team plans, expectations and deadlines for HSC (Higher Secondary) &. TPC (Tertiary Preparation Course).
- Under the guidance of the Head Teacher, collaborate with stakeholder teams to manage incidents that affect the delivery team, co-ordinate responses to information requests and support the teaching team's involvement in local events.
- Respond to and resolve enquiries and issues to ensure the provision of accurate information, timely and effective customer support and problem resolution.
- Build and maintain relationships with stakeholders to ensure service delivery and customer support meets customer expectations.
- Reflect TAFE NSW's values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
- Liaise with admissions team for teaching section applications in various courses offered. Mainly HSC & TPC.
- Action eChecklist for students applying for withdrawal or extensions, liaise with teachers and support staff to assure processing is completed in a timely manner.
- Create records for students enrolled in HSC on to NESA (NSW Education Standards Authority) assuring no duplication of records.
- Place the customer at the centre of all decision making.
- Work with the Line Manager to develop and review meaningful performance management and development plans.
Clerical Support Officer - Children Services
TAFE Digital
09.2017 - 04.2021
- Provide quality front line customer service to the Children Services teaching section (Early Childhood Education and Care & Education Support), ensuring the provision of clear concise information to all external and internal customers in order to promote a positive and professional image.
- Perform accurate and timely processing of administration functions including processing and attending student phone calls and emails, and supporting with student enrolment, assignment, allocation, deferrals, withdrawals and completions.
- Assist students with enquiries and issues, using effective problem solving strategies and taking responsibility for the resolution or escalation of issues.
- Undertake accurate and timely entry of all data including information relating to student administration, course information, and customer enquiries to ensure the integrity of information and records retained for reporting, analysis, compliance and governance requirements.
- Support Skills Team strategies which promote student retention and completion.
- Produce basic reports from TAFE Systems as required.
- Develop positive and collaborative working relationships with other members of Student Services and related teams supporting each other to manage workflow, solve problems and deliver an effective customer service.
- Assist with quality assurance and continuous improvement processes to provide consistency and best practice.
- Reflect TAFE NSW's values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
- Place the customer at the centre of all decision making.
- Create and manage work place readiness student and teacher online sessions via Teams. Assist and monitor enquiries related to workplace readiness and cancellations. Also assist students in arranging workplace readiness kits from TAFE NSW campuses, liaising with campus staff.
- Create eChecklist for students applying for Recognition for Prior Learning (RPL) liaise with teachers and support staff to assure processing is completing in a timely manner and all documents are verified (i.e transcripts both academic and USI) certified by Justice of Peace.
- Work with the Line Manager to develop and review meaningful performance management and continuous development plans.
- Awarded Best Teaching Section of the Year 2020 (TAFE State NSW Awards)
Sales and Customer Service
Careers Australia
03.2016 - 08.2017
- Assist student in submitting study application for the course of choice.
- Call potential clients/applicants using calling software ie. Salesforce.
- Follow up on LLN pending applications (Language, Literacy & Numeracy).
- Be first point of contact and give campus tour to applicants/students upon visit. Answer any possible queries and concerns.
- Liaise with study trainers and career coaches to provide better student experience to applicants/students. Provide feedback back and forth for via emails and phone support.
- Receive inbound telesales calls of applicants/students submitting their study application.
- Manage call backs using software i.e. New Voice Media (NVM). Manage general admin duties, Manage paperwork and student documents for further references.
- Received award by Performance Manager in recognition of Top performing Customer Service Agent for 2016 starting 96 students enrolments on their course journey.
Education
TAE40116 Certificate IV -
Forsythes Training (RTO)
Newcastle, Sydney04.2023
Human Resources
Certificate IV in Human Resources
Sydney, NSW03-2016
Bachelors in Commerce -
University of Karachi
01.2010
Skills
- Team Collaboration
- Proficient in Microsoft Office 365 Suite
- Critical thinking and problem solving
- Time Management Skills
- Technical Support Skills
- Problem Solving Skills
- Interpersonal Skills
- Dictation Skills
- Ability to work independently
- Adaptability
- Leadership
- Creative
- Multitasking Skills
- Communication Skills
- Organisational Skills
- Event Planning
Websites
Accomplishments
- Awarded Best Teaching Section of the Year 2020 (TAFE State NSW Awards)
- Received award by Performance Manager in recognition of Top performing Customer Service Agent for 2016
Languages
Hindi
Urdu
English
Hobbies and Interests
Create engaging social media content across key social channels including Facebook, Instagram, Twitter, YouTube, Google+, and Pinterest.
Personal Information
- Title: Project Support Officer
- Nationality: Australian
- Place of Birth: Dubai
Timeline
Podcast Creator & Producer — @underthebrownrainbow
Trikone Australia
06.2024 - Current
Project Support Officer - First Contact & Early Exit Pilot
TAFE NSW
10.2023 - 06.2024
Education Support Officer - Adult Migrant Education Program
TAFE Digital
10.2021 - Current
Education Administration Support - Pre-Vocational Studies
TAFE Digital
05.2021 - 09.2021
Clerical Support Officer - Children Services
TAFE Digital
09.2017 - 04.2021
Sales and Customer Service
Careers Australia
03.2016 - 08.2017
Bachelors in Commerce -
University of Karachi
TAE40116 Certificate IV -
Forsythes Training (RTO)
Human Resources
Certificate IV in Human Resources
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