Kashif Javed
Klemzig,SA
Summary
- Strong project management skills and teamwork capability including excellent problem solving and communication skills.
- Competent in delivering projects within the time frame and according to the client’s requirement.
- Expertise in formulation of Telecommunication design and implementation.
- Competent in delivering As-Built after construction has been done.
- Good knowledge of networking protocols i.e. OSPF,IGRP & EIGRP.
- Knowledge about Static and Dynamic routing.
- Effectively maintain rapports with clients and understanding their problems and to provide the best solution according to their needs.
- Provide general support to Project Engineers and other Stake Holders.
- Responsible to generate project related reports at every stage of project life cycle.
- Professional consultancy skills to understand the nature and situation of the client’s business and to give assistance where necessary.
- Good knowledge of civils and construction standards of communication infrastructure.
- Update project records and details on Microsoft Dynamics 365.
- Good working knowledge of Microsoft Teams.
- Good understanding and knowledge of MS Project.
- Strong analytical skills to understand the business process and enhance according to the requirements to improve performance.
- Vast knowledge of new technologies to provide best solution according to organizational requirements. Effective learner, listener and team player.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Design Engineer
Fulton Hogan
06.2018 - Current
- Responsible of producing end to end telecom designs
- Provide project coordination where necessary
- Responsible for preparing Scope packs according to Scope of work
- Create Scoping Laan Plans along with Scope packs
- Scope return Appraisal
- Responsible of doing annotation, splicing and designing on Spatial Net
- Create Type2 and Type 3 designs in Spatial Net and on AutoCad
- Create BOMBOQ’s
- Able to generate SLD’s
- Able to generate reports on Spatial Net
- Responsible of creating As-Built once the design has been approved and constructed
- Built rapport with construction team in order to implement the design in field
- Good knowledge of Microsoft Dynamics 365
- Responsible of updating design records in FSM
- Responsible of maintaining KPI’s.
Help desk Support Technician
IPAU
05.2014 - 02.2018
- Respond to requests of service desk team for technical assistance according to SLA requirements
- Diagnose and troubleshoot issues related to technical difficulties with hardware, software and network peripherals
- Build-up online feedback and email mechanism
- Session handling, several security levels, accounts management
- Installation of Microsoft Windows to all systems
- Provide technical assistance to all internal users
- Updation of software's according to user’s requirement
- Installation of Microsoft Office suite
- Install, configure, manage and troubleshoot Office 365
- Troubleshooting, maintenance and accounts management of wireless network
- Work cooperatively with Team members to achieve company objectives
- Assisting with internal processes, procedures, and documentation
Customer support & operations coordinator
Riviera Bakery
03.2011 - 02.2014
- Responsible to track customer orders and coordinate with workers accordingly to deliver the products on time and within the budget
- Managed over 50 customers around the state
- Carry out Risk management plan where necessary
- Responsible to fasten the process of productivity in order to maximise resources within the budget
- Meeting with customers on daily basis in order to provide solutions according to their needs
- Responsible to build rapport with the clients
- Scheduling of deliveries as per customer needs
- Responsible to maintain KPI’s
Telemarketing Representative
E
04.2004 - 07.2006
- Responsible for introducing and selling an electricity package throughout UK by outbound calling
- Responsible to achieve targets
- Responsible to maintain Average handling time of calls
- Follow up calls where needed
- To provide superior customer service to all customers
- Responsible to guide new employers about the product and give training where necessary
Education
Master of Information and Communication Technology - Management
University of South Australia
Adelaide, SABachelor of Computer Systems Engineering -
Hamdard University
Skills
- Strong Project management skills
- Excellent communication, people skills and networking
- Strong knowledge of routing protocols
- Strong knowledge of civil standards
- Network Troubleshooting
- Microsoft Office & Dynamics 365
- Help Desk Support
- Spatial Net (GIS)
- AUTOCAD
- Highly developed communication skills
- Attention to detail (data integrity)
- Verbal and Written Communication
Accomplishments
Microsoft Project
Microsoft Office Suite
Spatial Net (GIS)
Auto CAD
Brics CAD
Certification
Oracle 9i
CCNA
ITPM (Introduction to Project Management)
Consultancy Practice
Call Centre Agent Training
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Design Engineer
Fulton Hogan
06.2018 - Current
Help desk Support Technician
IPAU
05.2014 - 02.2018
Customer support & operations coordinator
Riviera Bakery
03.2011 - 02.2014
Telemarketing Representative
E
04.2004 - 07.2006
Master of Information and Communication Technology - Management
University of South Australia
Bachelor of Computer Systems Engineering -
Hamdard University