Kashif Maqbool
14/1 Cowlishaw Street Greenway
Summary
Developed strong skills in customer service and sales within fast-paced retail environment, seeking to transition into new field. Demonstrated ability to handle transactions, manage inventory, and assist customers efficiently. Looking to leverage these transferable skills to add value and drive success in different professional setting.
Overview
6
6
years of professional experience
Work History
Security Guard Officer
Millennium Hi-Tech Group
04.2021 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
Customer Service Representative
Good2Go Convenience Store
10.2018 - 11.2020
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
Education
Certificate - Leadership And Management
Mid City Collège
Canberra, ACT07-2023
Master of Science - Information Systems
Torrens University Australia
Sydney, NSW02.2021
Skills
- Superior Customer Service
- Report Writing
- Medical Emergency Response
- Firearms Expertise
- First Aid and CPR Certified
- Superb Surveillance Skills
- Store maintenance
- Product knowledge expertise
Timeline
Security Guard Officer
Millennium Hi-Tech Group
04.2021 - Current
Customer Service Representative
Good2Go Convenience Store
10.2018 - 11.2020
Certificate - Leadership And Management
Mid City Collège
Master of Science - Information Systems
Torrens University Australia
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