Kashish
Cranbourne,VIC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
ProHealth Family Medical Centre
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Duty Manager
Dan Murphy's
06.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Sales Assistant
Liquorland Brandon Park
10.2020 - 04.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Assistant Manager
Babaji's Kitchen
08.2018 - 07.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Graduate Diploma of Leadership And Management -
Hilton Academy
Melbourne, VIC09.2024
Diploma of Leadership And Management -
Hilton Academy
09.2023
Certificate III of Commercial Cookery - Hospitality
AIT
08.2020
Skills
- Google Drive
- Avid Pro Tools
- Staff Development
- Business Administration
- Staff Supervision
- Financial Management
- Customer Relationship Management
- Training and Development
Certification
First Aid Certificate
Responsible Service of Alcohol (RSA)
Timeline
Medical Receptionist
ProHealth Family Medical Centre
02.2023 - Current
Duty Manager
Dan Murphy's
06.2021 - Current
Sales Assistant
Liquorland Brandon Park
10.2020 - 04.2021
Assistant Manager
Babaji's Kitchen
08.2018 - 07.2020
Graduate Diploma of Leadership And Management -
Hilton Academy
Diploma of Leadership And Management -
Hilton Academy
Certificate III of Commercial Cookery - Hospitality
AIT
First Aid Certificate
Responsible Service of Alcohol (RSA)
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