Kashish Dave
Reservoir,VIC
Summary
Proven track record in enhancing patient care and customer satisfaction, notably at Northern Hospital. Excelled in team development and problem-solving, significantly improving service delivery. Demonstrated expertise in patient care and active listening, fostering positive outcomes and loyalty. Achieved commendable efficiency in high-stress situations, showcasing exceptional critical thinking and coordination skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
SUBWAY®Restaurants
Reservoir
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Student Nurse Intern
Northern Hospital
Epping
06.2024 - 07.2024
- Delivered exceptional care to patients by helping with mobility and daily living requirements.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Performed basic nursing skills such as inserting IVs, drawing blood samples, and monitoring vital signs accurately and efficiently.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Educated patients on self-care techniques, empowering them to take control of their own health outcomes.
- Assisted in the planning and implementation of patient discharge plans, ensuring smooth transitions back into their home environments or other facilities when necessary.
- Attended medical procedures to increase nursing expertise and advance training.
- Utilized Electronic Medical Records (EMR) systems to record patient data.
Student Nurse Intern
Northern Health
Bundoora
05.2024 - 05.2024
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Provided emotional support to patients and their families during difficult times, fostering a positive environment conducive to healing.
- Assisted in wound care management, promoting faster healing and reducing the risk of infection.
Shift Supervisor
Red Rooster
Fairfield
11.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelors - Nursing
Latrobe University
BundooraDiploma - Health Sciences
Latrobe University
Bundoora10.2023
Skills
- Patient care
- Hospitalisation
- Team Development
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Coordination
- Customer service
References
Hina Patel
Clinical support nurse at Northern health Bundoora
Contact : 94953173
Email : Hina.Patel@nh.org.au
Manjeet Kaur
Clinical support nurse at Northern health Bundoora
Contact : 94953173
Email : Manjeet.kaur@nh.org.au
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Student Nurse Intern
Northern Hospital
06.2024 - 07.2024
Student Nurse Intern
Northern Health
05.2024 - 05.2024
Shift Supervisor
Red Rooster
11.2023 - 05.2024
Customer Service Representative
SUBWAY®Restaurants
02.2023 - Current
Bachelors - Nursing
Latrobe University
Diploma - Health Sciences
Latrobe University