Kashish Daya
Point Cook,Australia
Summary
Enthusiastic and motivated with a strong foundation in communication and problem-solving skills. Eager to leverage abilities and passion for customer service in a Customer Service Executive role. Committed to delivering exceptional service and creating positive customer experiences. Seeking a part-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and providing superior customer service
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Account
Astra Consulting Pty Ltd
01.2024 - Current
- Processed accounts payable and receivable invoices accurately and efficiently, ensuring timely payments and collections
- Reconciliation of bank statements
- Preparation of financials such as BAS and ITR
- Identified opportunities for upselling services to existing clients, resulting in additional revenue generation.
- Enhanced customer retention through proactive communication efforts including regular check-ins and prompt issue resolution.
- Identified and researched accounting discrepancies, proposing solutions for accurate financial recordkeeping
- Utilized accounting software such as Xero, QuickBooks to automate tasks and generate reports
- Collaborated effectively with Senior accountants to ensure a smooth and accurate month-end closing process, consistently meeting deadlines
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Assisted senior account executives with daily tasks, streamlining processes and improving overall team efficiency.
Admin/ Receptionist
Astra Consulting Pty Ltd
01.2023 - 01.2024
- Assisted in handling customer inquiries via phone, email, and in-person, ensuring prompt and accurate responses
- Supported the customer service team with administrative tasks such as data entry and report generation
- Received positive feedback for effective communication and problem-solving skills
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelors - Business (Accounting)
Kaplan Business School
Melbourne03.2026
Skills
- Attention to Detail
- Collaboration and Teamwork
- Strategic Thinking
- Leadership
- Communication
- Customer Service
- Problem-Solving
- Technical Proficiency
- Interpersonal Skills
- Time Management
- Sales strategy development
- Business Intelligence
- Customer Relationship Management
- Sales expertise
Certification
- Xero Advisor Certificate
- Xero Payroll Certificate
Accomplishments
- Shortened the average collection time for accounts receivable by 84% through improved processes.
- Developed a new onboarding process that reduced errors and increased client contentment.
- Collaborated effectively with Senior accountants to ensure a smooth and accurate month-end closing process, consistently meeting deadlines.
Languages
English
Hindi
Gujarati
Marwadi
Kannada
References
Available upon request
Timeline
Junior Account
Astra Consulting Pty Ltd
01.2024 - Current
Admin/ Receptionist
Astra Consulting Pty Ltd
01.2023 - 01.2024
Bachelors - Business (Accounting)
Kaplan Business School
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