Kashish Devgun
Ripley,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Scientific Pest Management
08.2023 - Current
- Scheduled all work, including customer quotes, service treatments, new site setups, pre-construction and renewals effectively to enhance productivity.
- Assisted with enquiries and accurately managed incoming emails and phone calls, ensuring prompt resolution.
- Executed preparation of Technician paperwork based on daily schedules
- Reviewed and processed Technician paperwork upon receipt, ensuring timely completion
- Collaborated with managers to ensure seamless organisation and coordination of both online and onsite inductions
- Coordinate country work for Technicians including the booking of hotel accommodation and organisation of travel allowances
- Maintain existing client information, renewals and relevant documentation
- Process incoming and outgoing mail as required
- Inform Technician by SMS and phone call of any new appointments booked or cancelled for the current day and any applicably overtime work
- Discuss and clarify client requirements, assist clients when issues and questions arise, handing over to the appropriate person where necessary
- Prepare and print client documentation as required i.e. reminder letters
- Delivered consistently high-quality service to clients
- Successfully communicated with colleagues and clients utilizing effective verbal and written communication techniques.
- Demonstrate a personal presentation that aligns with the company's professional image and values
- Multitasked, prioritized and managed time effectively
- Demonstrated strong work ethic and team player mentality
Disability Employment Consultant
APM Employment Services
04.2023 - 08.2023
- Managed caseloads of up to 66 monthly clients in search of gainful employment.
- Matched clients to open positions based on skills and work requirements.
- Interviewed clients and administered skills assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Called on potential employers to explain benefits of employing participants and possible training opportunities.
- Delivering ongoing outstanding customer service to job seekers and employers
- Increasing job seekers' capacity for employment through training and other support services
- Creating and implementing a joint job plan with the job seeker to support a clear pathway to employment
- Building relationships with local employers and community organisations
Banking Consultant
Suncorp
08.2022 - 01.2023
- Deliver excellent customer service and provide quick and excellent outcomes
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in excellent customer feedback
- Contribute to a team culture that is balanced across people, customer, risk and performance.
- Communicated lending decisions to customers.
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on features and benefits of banking products and services.
Shift Manager
McDonald's Westgate
07.2020 - 03.2021
- Assign tasks to staff
- Supervise staff through out the shift
- Monitor inventory levels
- Order more inventory as needed
- Ensure that enough staff members are present for the shifts
- Balance the cash register at the end of the shift
- Manage drive thru and front counter orders
- Resolve conflicts between staff members
- Receive feedback from customers and resolve any complaints
- Train staff members
- Ensure that health and safety protocols are adhered to
- Making sure that all employees are aware of new advancements
- Checking the temperature of the food to ensure safety.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Checkout Supervisor
New World Papatoetoe
03.2019 - 12.2020
- Organise checkout operators to ensure staff is scheduled during busy and quite sale times
- Provide helpful and efficient customer service and model appropriate behaviour for all staff
- Select and train checkout staff, ensuring they provide best customer service and act efficiently at checkout
- Coach team on how to deal with special circumstances including theft, complaints, returns, etc
- Evaluate returned items to ensure they meet standards and regulations of May 2017
- Languages store policy on refunds
- Adhere to and complete all compliance in the timeframe as it needs to be completed
- Supervised multi-cultural teams of 22 members, enforcing compliance with operational policies and procedures.
- Supported production line, reporting need for additional staff and resources.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Arranging team building activities
- Monitoring flow of customers
- Ensuring customer satisfaction
Crew Trainer
McDonald's Greenlane
05.2017 - 03.2019
- Follow McDonald's standards and reinforce these with staff
- This ensures that everyone is delivering the highest levels of customer service
- Use the crew trainer's guide to me- Learning when training crew on a new task or station
- Provide appreciate feedback for good performance and constructive feedback when required
- Ensure crew remain focused on tasks
- Complete required number of SOCS per shift
- Record and act upon any hazards identified during a shift
- Restocking merchandise and maintaining
- Properly recorded, prepared and delivered meal orders
- Handling cash transactions, keeping my work are neat and organized
- Open the store up make sure everything is stocked up and ready to go.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Papatoetoe High School
06.2018
Skills
- Microsoft Excel
- Ability to Multitask
- Communication skills
- Excellent organizational skills
- Critical thinking
- Willingness to learn
- Calm under pressure
- Problem Solving skills
- Team work
- Power point
- Flexibility
- Creative
- Fast learner
- Positive attitude
- Customer Service
- Active Listening
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Scientific Pest Management
08.2023 - Current
Disability Employment Consultant
APM Employment Services
04.2023 - 08.2023
Banking Consultant
Suncorp
08.2022 - 01.2023
Shift Manager
McDonald's Westgate
07.2020 - 03.2021
Checkout Supervisor
New World Papatoetoe
03.2019 - 12.2020
Crew Trainer
McDonald's Greenlane
05.2017 - 03.2019
High School Diploma -
Papatoetoe High School
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