Kashish Gambhir
Forrestfield,Australia
Summary
My career objective is to secure a role in an esteemed organization that plays an active role that helps the community while building an excellent working environment resulting to greater customer satisfaction
Overview
10
10
years of professional experience
1
1
Certification
Work History
VILLAGE MANAGER
Campus Living Villages
Mount Lawley, Joondalup, Bunbury
07.2022 - Current
- Lead operations across three villages, overseeing 849 beds while ensuring compliance with the Residential Tenancies Act (RTA)
- Consistently surpassed EBITDA and Capex targets for FY24, driving financial success
- Established a culture of compliance, ensuring zero breaches in University Agreements and CLV SOPs
- Spearheaded the implementation of real-time incident reporting and ensured 100% staff training completion, enhancing operational efficiency
- Fostered high employee engagement through regular team meetings and performance reviews, leading to improved morale and low turnover
- Partnered with the Regional Manager to lead staff training initiatives, implement RA changes, and coordinate village security and operations
- Directed the preparation of EOM, EOQ, and annual reports, and contributed to Village Advisory Board meetings with senior leadership
- Took charge of managing high-risk Level 3 and 4 incidents, strengthening crisis management capabilities and university relations
- Played a key role in supporting community events and mental health initiatives, ensuring the well-being of residents
- Led the villages to 100% compliance with safety standards and operator agreements
FRONT OFFICE MANAGER
Club Wyndham
Dunsborough, Australia
11.2021 - Current
- Played a critical role in updating the resort PMS from Opera Lite to Opera cloud
- Assists with managing the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
- Handle complaints and specific customers’ requests
- Maintaining great relationships with all departments and understanding the dynamics of how they operate and impact each other
- Ensure proper mail distribution
- Monitoring the team performance with monthly, quarterly and yearly review highlighting key areas of improvement
- Ensuring the room inventory is balanced and all the reservations are entered in a precise manner
- Building fortnightly roster for my team and approving their time sheets
- Responsible for the hotel operations in absence of the General Manager
- Foster collaboration and communication
- Managing budget and wage
RESTAURANT MANAGER
2 Fat Indians Restaurant
, Australia
12.2019 - 11.2021
- Company Overview: Lakeside Joondalup and Northbridge
- Effectively coordinated daily restaurant management operations
- Altered the menu based on seasonal offerings and specials
- Strategies for building a customer service culture
- Management of Vendors, Inventory, and Equipment
- Accomplishing restaurants human resource objectives
- Pricing the product to create value for customers
- Ensuring health and safety standards
- Managing budget and wage
- Lakeside Joondalup and Northbridge
OPERATIONS MANAGER
Kangaroo Island Wilderness Retreat
Kangaroo Island, Australia
09.2019 - 12.2019
- Company Overview: (34 Rooms)
- Work in conjunction with the General Manager to actively manage key property issues
- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
- Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations and maintaining resort standards
- (34 Rooms)
ASSISTANT GUEST RELATIONS MANAGER
Hilton Worldwide - DoubleTree by Hilton Perth Northbridge
Perth Northbridge, Australia
11.2018 - 09.2019
- Company Overview: (206 rooms)
- Manage Front Office Operations
- Monitor room inventory and availability
- Manage customer service levels on the front desk
- Encourage the team to use the Empowerment Guidelines and Make It Right Toolkit to personally handle issues in a timely manner
- Team member one on one training and performance appraisal
- Coordinate the development, implementation emergency plans and procedures
- Support with rostering for the team
- Pre-opening experience an asset
- (206 rooms)
FRONT OFFICE ALL - ROUNDER
Accor Hotels – Novotel Perth Langley
Perth Langley, Australia
09.2017 - 11.2018
- Company Overview: (256 rooms)
- Ensuring a smooth and efficient experience delivered to all guest at registration, during their stay and at check out
- Attend to all incoming calls, constantly striving to provide Total Customer Satisfaction
- (256 rooms)
F&B- SUPERVISOR
2 Fat Indians Restaurant
Highgate, Australia
12.2017 - 09.2018
- Company Overview: Highgate
- Takes orders from customers by telephone or in person and assists them with menu and beverage selections
- Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service
- Highgate
INFLIGHT CABIN MANAGER
Spicejet Limited
, India
03.2015 - 02.2017
- Company Overview: India
- Full responsibility for safety and standards throughout the cabin
- Provide customer service while ensuring their comfort and safety
- India
Education
Masters of International Hospitality -
Edith Cowan University
Perth07.2019
Bachelor of Commerce -
Bhawanipur Gujrati Education Society College
Kolkata, India01.2014
Skills
- Customer Service
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
Certification
- Responsive service of alcohol
- Aquatic rescue for group 3 pools
Resumeobjective
My career objective is to secure a role in an esteemed organization that plays an active role that helps the community while building an excellent working environment resulting to greater customer satisfaction.
Personal Information
- Visa: Permanent Resident
- Passport Number: Indian Passport
- Health Status: Good Health
Awards
- Guest Lecturer, ECU
- 2019
- 2020
- 2021
- Employee of the Month, Novotel Perth Langley, 08/01/18
- Best Trainee Award, SpiceJet, 2015
- Rewards and Recognition, SpiceJet, 01/01/17
- Crew of the Month, SpiceJet
- 09/01/16
- 03/01/16
- 12/01/15
Timeline
VILLAGE MANAGER
Campus Living Villages
07.2022 - Current
FRONT OFFICE MANAGER
Club Wyndham
11.2021 - Current
RESTAURANT MANAGER
2 Fat Indians Restaurant
12.2019 - 11.2021
OPERATIONS MANAGER
Kangaroo Island Wilderness Retreat
09.2019 - 12.2019
ASSISTANT GUEST RELATIONS MANAGER
Hilton Worldwide - DoubleTree by Hilton Perth Northbridge
11.2018 - 09.2019
F&B- SUPERVISOR
2 Fat Indians Restaurant
12.2017 - 09.2018
FRONT OFFICE ALL - ROUNDER
Accor Hotels – Novotel Perth Langley
09.2017 - 11.2018
INFLIGHT CABIN MANAGER
Spicejet Limited
03.2015 - 02.2017
Masters of International Hospitality -
Edith Cowan University
Bachelor of Commerce -
Bhawanipur Gujrati Education Society College
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