Kashish Goyal
Adelaide,SA
Summary
"Results-driven Graduate Cyber and IT Support Specialist with a proven track record in providing comprehensive IT helpdesk assistance. Proficient in troubleshooting, resolving technical issues, and delivering timely solutions to enhance organizational efficiency. Skilled in cyber security protocols, ensuring robust protection against potential threats. Adept at leveraging technology to optimize systems and streamline operations. Committed to delivering exceptional support and driving continuous improvement in IT infrastructure."
Overview
1
1
year of professional experience
Work History
Graduate Cyber and IT Support Specialist
Gilchrist Connell
Adelaide, SA
05.2023 - Current
- Monitor, Identify, and Triage security related threats and events.
- Proactively review alerts and perform threat hunting activities with tools such as:
o Darktrace
o AirLock
o Microsoft Defender
o Site 24x7 - Assist in security incident and event investigation as key member of the incident response
team. - Create monthly threat summary reports to present to IT team and Chief Operating Officer
- Assist in creating, maintaining, and continual improvement of policies, procedures and work
instructions within the firms ISO27001 information security management system. - Continuously improve use of security tools, validating new features available, implement
and validate controls in line with ISO27001 information security management system. - Assist Systems Administrator in establishing preventative maintenance backups and
recovery procedures, monitoring and testing their effectiveness. - Assist in performing Application Update / Operating System Update systems when
required. - Assist in Vulnerability management and patching.
- Assist in Microsoft Azure and M365 Security configuration and design.
- Assist in Firewall security configuration and design.
- Assist in performing Cyber audits and assessments.
- Provide first and second level IT helpdesk support to internal partners and staff (users)
across the firm in a wide range of systems and applications, including but not limited to
Microsoft Outlook, Word, Excel and PowerPoint and iManage Work. - Maintain a high customer focus and emphasis on client service delivery in the carrying out
of all functions and undertake other appropriate tasks as assigned - Log and manage all support requests/issues, resolving issues promptly at first point of
contact and escalating where necessary for further investigation and resolution. - Build and maintain working relationship with security vendors, suppliers, service providers
and external resources, analyzing, recommending, installing and maintaining software
security applications. - Assist user in advanced functions of various software applications.
- Provision of afterhours IT support when required.
- Conduct maintenance and support of IT infrastructure hardware and software including servers, desktops, laptops and mobile devices.
- Review the documentation of previous user enquiries and their solutions to provide timely
advice in similar matters in the future.
HelpDesk Officer
Department for Education
Adelaide, SA
02.2024 - 04.2024
- respond to requests regarding system functionalities which supports a client to undertake a collection or assessment
- diagnose and escalate technical hardware and software issues
- access knowledge base and related resources in response to queries
advise user on appropriate action - update, where required, and follow standard help desk procedures
- log all help desk interactions in ticketing system
- follow up with customers and users to ensure complete resolution of issues
- escalate issues to second level support as required
- identify and escalate situations requiring urgent attention
- track issues to ensure resolution and document outcomes
- undertake system administrative activities to support an assessment or collection
- prepare reports
- maintain knowledge of applications used by clients to undertake collections or assessments
ICT Support Officer
Hills Community Options| Mount Barker
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Azure and Active Directory administration
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Respond promptly and professionally to incident reports and resolve technical faults reported by staff and corporate team members as escalated by the IT Help Desk
- Served as network administrator by creating accounts and managing permissions for users.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Evaluated performance of support staff and provided coaching to improve performance.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Strategized long-term business needs and applied customer feedback for process improvements.
- Demonstrated respect, friendliness, and willingness to help wherever needed
Emergency Assistance Officer
Hills Community Options| Mount Barker
- Improved efficiency and output because to swiftly acquiring and implementing new abilities
- Fulfilled Business KPI's
- Appropriate allocation of staff members as per the needs of the organization.
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Served customers and followed outlined steps of service
- Identified issues, analyzed information and provided solutions to problems.
Disability Support Worker
Hills Community Options| Mount Barker
- Supporting Mental Health Clients
- Improved resident and staff engagement through group activities.
- Collaborated with other professionals to assess client needs.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Kept detailed daily logs with care actions, patient behaviors and incidents
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Worked with children and parents to closely monitor and record social, behavioral and academic growth
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Education
Bachelor of Information Technology (Networking and Security) - Networking and Security
IIBIT (Federation University
01.2023
Certificate III age care and disability - Health Care
SMP Network
Adelaide,SA12.2020
Skills
- Problem-Solving
- Work Planning and Prioritization
- Time Management
- Complex Problem Solving
- Microsoft Office
- User Support and Troubleshooting
- Technical Troubleshooting
- Resolving Issues
- Microsoft Intune
- Microsoft Identity Manager
- Ticketing Systems
- Customer Interaction
- Office 365
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
- Name: Sam Pearse (Coordinator Special Projects)
Organisation: Hills Community Options
Email:spearse@hco.net.au
Phn: 0457755394
- Name: Chris Greene (Coordinator ICT & Systems)
Organisation: Hills Community Options
Email: cgreene@hco.net.au
Phn: 0438887259
Timeline
HelpDesk Officer
Department for Education
02.2024 - 04.2024
Graduate Cyber and IT Support Specialist
Gilchrist Connell
05.2023 - Current
ICT Support Officer
Hills Community Options| Mount Barker
Emergency Assistance Officer
Hills Community Options| Mount Barker
Disability Support Worker
Hills Community Options| Mount Barker
Bachelor of Information Technology (Networking and Security) - Networking and Security
IIBIT (Federation University
Certificate III age care and disability - Health Care
SMP Network
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