Kashmia Gibson
Myocum,NSW
Summary
I am a hardworking and committed individual who is looking to broaden and develop new skills. I am a dedicated individual who is friendly, easy-going and punctual. I appreciate overcoming new challenges with the intention of learning and adopting new abilities within any workforce. I have a proven track record of working collaboratively with fellow team members to achieve goals. Seeking to bring my knowledge, experience and enthusiasm to the team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stable Manager
Elsa Hemsworth
02.2016 - Current
- Worked with more than 12+ horses each day to provide management and wellness practices.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Accomplished multiple tasks within established timeframes.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Managed facility laundry, cleaning and restocking.
Tour Guide
Zephyr Horses Byron Bay
10.2022 - 01.2023
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 10 people on horseback tours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
Customer service
Three Blue Ducks at The Farm Byron Bay
03.2020 - 09.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked, stocktake and organized merchandise for optimal appearance
- Worked closely with manager to solve problems and handle customer concerns.
- Working in a busy/ fast paced environment
- Executive decision making during opening, closing slow periods or solo shifts
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
House keeping
Freycinet Experience Walk
12.2018 - 01.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Adhered to professional house cleaning checklist.
Education
Byron Bay High School
Byron Bay, NSW10.2019
Animal Studies
TAFE
Kingscliff, NSW06.2022
Business Administration
TAFE
Byron Bay, NSW04.2020
Performance Horses
TAFE
Goulburn, NSW09.2019
Skills
- Guest Services
- Guest Inquiries
- Time Management Skills
- Hospitality and Accommodation
- Strong Communication and Interpersonal Skills
- Returns and Exchanges
- Adaptable and Flexible
- Team Leadership
- Credit and Cash Transactions
- Customer Assistance
- Complex Problem-Solving
- Order Taking
Certification
RSA Certificate - Valid until 2024
Working with children check - Valid until 2024
Certificate in Administration
Timeline
Tour Guide
Zephyr Horses Byron Bay
10.2022 - 01.2023
Customer service
Three Blue Ducks at The Farm Byron Bay
03.2020 - 09.2022
House keeping
Freycinet Experience Walk
12.2018 - 01.2019
Stable Manager
Elsa Hemsworth
02.2016 - Current
Byron Bay High School
Animal Studies
TAFE
Business Administration
TAFE
Performance Horses
TAFE
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